Virtual Office Resource

Are you one of the growing number of professionals that continues to find yourself on the go? Do you often have to call into the office to retrieve your voicemail, returning calls at your earliest convenience? Would it make your life easier if the calls came directly to you by way or text message or e-mail?

If you’re a virtual office user and a Phone.com (News - Alert) customer, you can take advantage of the company’s new feature. Call notifications allows you to receive notification when an inbound call is received on your number or extension. You no longer have to waste time calling in when you’re waiting for an important call. Phone.com will notify you instead.

According to a recent Phone.com blog, the feature is lending value in real-world situations. One Phone.com customer specializes in advertising campaigns through electronic media. His company, Montron LLC focuses on the medical, education, legal and automotive verticals and uses Phone.com phone numbers in their advertisements. The number of calls they receive is the clear indicator of a campaign’s success.

Before call notifications, the Montron team sent weekly reports to clients with lists of calls received in response to a particular ad campaign. Clients could then call back anyone they may have missed during the campaign. While it seemed like a positive approach to demonstrating the performance of the campaign, the missed calls are truly missed leads. When these calls are addressed after the report is submitted, they are rendered very cold.

Now, using Phone.com’s call notifications as a virtual office extension of their ad campaigns, clients receive instant notification if a call came in and wasn’t immediately answered. The lead can be called while it’s still hot, increasing conversions overall. Clients are happy and the Montron team is happy – a true win-win situation.

Plus, the service is free, adding more value for Phone.com clients. To take advantage of this capability, customers simply setup their account to send a simple notification via text message or email when an incoming call is received. Messages include Caller ID information, the number or extension dialed and the date, time and duration of the call. 

The virtual office is a value added service for those mobile employees on the go, or the organization that simply needs access to virtual phone services. Either way, this new feature from Phone.com is sure to offer a competitive advantage and another tool to ensure the delivery of optimal customer service.