Virtual Office Resource

In an article originally published in Capacity Magazine and posted recently by Atlantic-ACM, Dr. Judy Reed Smith (News - Alert) presents a purported discussion with a gentleman that “manages a company growing rapidly by reselling lots of Plain Old Telephone Service (POTS) to satisfied business customers” and referred to as “Mr. Successful Reseller.” 

Dr. Smith goes on to point out that the POTS marketplace still can be seen as significant from a revenue generation perspective at an estimated $11.5 billion in wholesale voice services sales in 2012. But this is a substantial decline from the $15 billion generated in 2010, and the even more dramatic forecasted decline to $6.5 billion in 2018.

The primary source of this erosion among consumers is the use of wireless as a replacement for landlines, with wireless-only homes in the USA jumping from 17.5 percent in 2009 to 34 percent by the beginning of 2012. Of the 84.4 million landline users, nearly 29 million already have VoIP services, indicating another real threat to those POTS line services.

Business adoption of VoIP services increased from 21 percent in 2009 to 34 percent at the start of 2012, also providing evidence that this is a real trend rather than a passing fancy.

These statistics are important but are akin to looking at the unpleasant symptoms of a cold and thinking that we know what caused it. We know we get the sniffles but what can we do about it? How can we make the best of it? In this case, it isn’t voice communications that is becoming obsolete – it is the method of transport which, in this case, is the traditional PSTN.

Even the Federal Communications Commission’s Technical Advisory Council recognized last year that the “sunset” of the PSTN was on the horizon, and projected 2018 as the target. I know of no one that thinks the PSTN will simply fade away during 2018, but anyone knowledgeable about voice communications has just about accepted that it is going to happen.

There is a tremendous amount of work that needs to be done before that is a reality, especially in rural and underdeveloped areas, but it will happen.

Does that mean that businesspeople such as “Mr. Successful Reseller” should immediately close up shop and give up? Of course not! There is plenty of business to be done between now and the eventual setting of the sun on the PSTN. On the other hand, Darwin had a point, and if we are interested in evolving and prospering into the next decade, it is important to recognize the inevitable change that is coming and prepare accordingly.

Internet telephony and wireless communications will be with us for the foreseeable future. The same cannot be said regarding POTS.

To find out more about Joel Maloff and Phone (News - Alert).com, visit the company at ITEXPO. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. Maloff is speaking during “Selling VoIP and Unified Communications via Channel Partners”. For more information on ITEXPO, click here.