Virtual Office Featured Article

Phone.com: Enabling the Virtual Office

November 23, 2011
By Susan J. Campbell, TMCnet Contributing Editor

The business environment is morphing before our eyes as less business is being conducted from behind a desk in a brick and mortar office building. More and more sales, marketing, and research are done from individual mobile devices like tablets, laptops and even mobile phones. Welcome to the business world where the virtual office is becoming the norm.


This recent Phone.com (News - Alert) blog highlights that this provider understands the virtual office business paradigm. The company provides reasonably priced VoIP services for small businesses, which are after all, most likely to operate from virtual offices. Don’t assume that small business means a small virtual office trend. Keep in mind that in 2009 (the latest available figures), the U.S. was home to 27.5 million small businesses. Phone.com is in touch with that market and even offers a service labeled Virtual Office to its customers.

Virtual Office service provides small and/or home businesses with a toll free phone number as well as a local phone number with limitless virtual extensions each with its own Address Book. Virtual office includes fax service, appropriate phone menus, caller ID, mobile apps, voicemail and much more. The service provides automated handling for inbound calls as well as call forwarding. And, with Virtual Office you have the convenience of being able to check your voicemail by phone, on the web or via email.

Phone.com recently announced a new feature which they believe will further demonstrate their commitment to maximizing service to the minimalist world of the virtual office. The new feature makes it possible for Phone.com customers to sync their Phone.com Address Book with contacts they have in a number of online capacities. 

For example, Phone.com customers may now automatically sync contact lists in Yahoo, Gmail, or Windows Live with their Phone.com Address Book. In fact, they may opt to auto-sync those contact lists on a regular basis, whether daily, weekly or monthly. The new feature also supports contact lists from Outlook Express, Outlook and AOL (News - Alert). Virtual office workers are all about eliminating tedious manual entries. 

The Address Book feature allows those contacts to be easily organized according to groups that users determine such as clients, family members, suppliers or bicycle club members. Of course, within each of those listings, users can organize contact information further by home number, cell number, work number, fax number etc. 

Finally, Phone.com makes it possible for customers to place calls directly from the Address Book. It’s as simple as clicking the “call” button beside the person in contacts with whom you wish to speak. A window appears which permits users to enter the phone number and dial directly from Phone.com.

When launching a virtual office, it’s important to know there are companies available that ease the process and provide the tools you need to get the job done. Phone.com exists to meet the needs of the small business and the virtual office with proven solutions at competitive price points.

So, while a world in which business is conducted from virtual offices may seem like a world that far-flung and less cohesive, Phone.com’s new contact list sync feature proves that actually the opposite is true. Phone.com helps contract and unify the virtual office world.


Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Chris DiMarco

View All