Not only do predictive dialers eliminate wasted time and effort, they also help call centers deliver successful customer service experiences and lower the number of calls that are dropped. Now, with cloud-based predictive dialer solutions like the one offered by Vocalom, a provider of virtual contact center solutions, organizations can reap even more benefits.
Cloud-based predictive dialers are designed to increase the productivity levels within a call center and outside the call center. With the new virtual office trend underway, this type of solution gives agents working remotely the tools they need to reach performance goals. Take a look at the list below understand the perks of the cloud and auto dialer and predictive dialers.
Increased Marketing Efforts
Predictive solutions are used by businesses that are looking to expand their marketing reach to a larger audience at a lesser cost. This type of software can operate by itself so that businesses don’t have to spend money on a live representative wasting their time on unanswered or dropped calls. It also has the ability to automatically follow up on Internet leads, which allows call centers to extend their marketing reach to the digital world. Mobile dialers, a new solution to enter the market, have the ability to send automated SMS messages to groups of customer simultaneously and, depending on the response, a representative will contact them.
Less IT
Any type of cloud-based solution eliminates the need for any type of hardware or infrastructure requirement, as all the action now takes place in the cloud. Without such products in the office there is less space dedicated to such materials, leaving the IT with fewer machines to manage and update. This helps lift a weight off IT’s shoulders while also giving them more time to focus on other areas of the call center that need tending to.
Cloud-based predictive dialers are designed to increase the productivity levels within a call center and outside the call center. With more companies adopting virtualization, this type of solution gives agents working remotely the tools they need to reach performance goals.
By increasing the marketing efforts and lowering IT costs, an organization will be able to reap more revenue profits and essentially become even more successful. For more information on how an organization can leverage a virtual predictive dialer system, please visit Vocalcom.
Edited by Rachel Ramsey