The predictive dialer is known to be the best solution for contact centers that don’t want to waste time making calls that could be considered ‘dead-ends,’ or go unanswered because in the end, an organization ends up losing money from lost opportunities.
Agents can make better use of their time and complete other tasks that need to be attended to when the right predictive dialer solution is in place, like the one from Vocalcom, a provider of virtual call center solutions.
1. It’s Virtual
The introduction of the cloud into the predictive dialer system has completely transformed the cost and IT infrastructure, making this solution even more attractive for call centers and businesses alike. With the cloud also came the birth of the virtual office, which gives agents the ability to work remotely and completely their daily tasks just as efficient as if they were in a physical office.
The scalability of the cloud is the real game-changer for call centers, as it has unlimited amounts of space and allows them to expand or add more agents without making any effort. With the cloud predictive dialer, call centers don’t have to make a large financial investment into the infrastructure, as there is no hardware or servers that need to be bought or installed.
2. Expand Volume Reach
Vocalcom’s virtual predictive dialer has the ability to quickly and automatically place outbound calls and connect the answered calls to available agents. It has the ability to increase your live contacts and sales by up to 300 percent, and is currently the trusted dialer choice of more than 550,000 users. Its predictive dialer automatically filters out busy signals, disconnected calls, fax and answering machines, improving dramatically the efficiency of your campaigns by providing agents a maximum of talk time with real, live, prospects, rather than dead-end phone calls.
The Vocalcom system can also automatically leave voice message on answering machines and route inbound return phone calls to the same agents to expand reach.
3. Inexpensive
Vocalcom's predictive dialer is easy to install and can have a call center’s campaign up and running in hours, and immediately shows massive efficiency gains and big cost savings with its ability to increase sales and marketing performance. This type of software can operate by itself so that businesses don’t have to spend money on a live representative’s making each call and waste time on those that are unanswered.
For more information on how an organization can leverage a virtual predictive dialer system, please visit Vocalcom.
Edited by Rachel Ramsey