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Virtual PBX Featured Articles

  • Competitiveness Now Rests on Constant Adjustment
    With virtual PBX systems such as Nextiva, however, adding more phone lines is as simple as purchasing a larger virtual PBX package. Because the PBX hardware is hosted by Nextiva, and software is built to scale, literally within minutes a business can double its business phone system if needed.[Read More]
  • VoicePulse Launches VoicePulse for Business
    There are more communications options available for businesses today than any other time. This is allowing organizations to be more productive by being available at all times for their customers and employees. VoicePulse, a technology and communications company that provides advanced VoIP, SIP Trunking and Cloud PBX services to residential and business customers, just announced the VoicePulse for Business, a hosted PBX solution.[Read More]
  • Virtual PBX: More Than a Phone System Option
    What's the latest trend that's gotten your attention in communications? While watching the end of the football game last night, my husband and I caught the latest iPhone Watch commercial and we commented on how far we've come. As kids, we remember the old Maxwell Smart episodes where his methods of staying connected we're just now seeing in the mainstream. While we likely won't be taking off our shoe to make a call, the reality is we're definitely embracing some ideas considered radical not long ago.[Read More]
  • Death of Business Phone Greatly Exaggerated
    A recent Pew Research study found that while 44 percent of those surveyed would find it hard to part with their cell phone, only 17 percent could say the same thing about their landline phone.[Read More]
  • TelePacific and Aligned Communications Strike New Distribution Deal
    Distribution deals have a great way of broadening companies' focus, and a new one between TelePacific Communications and Aligned Communications should do just that. With TelePacific now able to offer its solution set up for Aligned to provide its customers, the end result should be plenty of new inroads made for both firms.[Read More]
  • Why Your Business Phone Number Still Matters
    Let's get real: the telephone is no longer the only form of communication for businesses, but regardless of how the Internet has connected us, a telephone number is still a requirement. While it's become the norm for customers to seek out other channels to reach customer service, having phone communications still matters. In fact, your phone number is more than just a 10-digit code your customers can dial into for help; it's part of your brand. There are a lot of options when it comes to choosing a number that will be remembered by customers, but the bigger picture here is that customers need to reach you, and you need to be reached.[Read More]
  • VirtualPBX Releases Security and Compatibility Update
    VirtualPBX, a provider of business telecommunications products and services best known for first developing Voice over Internet Protocol (VoIP), just launched an updated version of its popular Softphone App that brings further improvements to stability and the user experience.[Read More]
  • Axiros Manages Swisscom's ACS Upgrade
    As part of the overall services telecoms provide, VoIP has become an essential offering. For Swisscom, managing its enterprise VoIP meant integrating the complex systems it had in place, which is why the company selected Axiros' AXESS. ACS.[Read More]
  • oneCentral Enlists OnApp to Streamline Platforms
    One more major company has upgraded their virtual PBX system, heightening competition in an already fierce market. oneCentral and OnApp have teamed up to streamline oneCentral's customer portal, which is powered by VMware vCloud Director.[Read More]
  • OneCentral Chooses OnApp Portal for Great User Experience
    OnApp recently announced that oneCentral had selected its VMWare vCloud portal to help the telecom partners it works with manage Callocate, a oneCentral communications platform. By using the portal, these partners can deliver service more easily and provide better billing and user management.[Read More]
  • Virtual Contact Center Gives Bizmatics PrognoCIS Extra Edge
    Streamlining healthcare operations is something most every healthcare provider is out to do. A streamlined system means less spending and more effective care, improving the customer experience alongside the bottom line. Bizmatics took a step in that direction recently, adding 8x8's Virtual Contact Center (VCC) to its PrognoCIS system.[Read More]
  • SCC Partners with SIPCOM to Deliver Hosted Voice, UCaaS
    SCC has added hosted voice and Unified Communications as a Service to its portfolio with its partnership with SIPCOM.[Read More]
  • Raiders Turn to Virtual PBX & More to Drive Retail Operations
    While most are familiar with the Oakland Raiders football team, there's likely a lot less familiarity with the retail arm of the Oakland Raiders known as The Raider Image. Made up of 12 such locations throughout California, it's a fairly big operation, and recently required a major upgrade of communications technology to better handle its operation. The Raiders brought in an array of new systems in a recent upgrade, including a virtual PBX, or public branch exchange, system.[Read More]
  • Evolve IP Survey Results Show Cloud-Based Phone Systems Favored
    Results from a recent survey conducted by Evolve IP speak favorably about cloud-based IP phone systems. Perhaps the most significant: an overwhelming majority of current cloud phone users indicated that their next phone system will be cloud-based too.[Read More]
  • ITEXPO: Vonage Means Business
    Vonage, focused on the business of better, is providing firms with award-winning business communications that improve productivity, the bottom line and save money in the process.Business moves at the speed of innovation, and this week in Anaheim ITEXPO, the only show that illustrates the next frontier of communications, is in full swing. And, Regional Vice President for Channel Partner Sales Skyler Stewart took some time to speak with TMC about the communications space, Vonage and ITEXPO.[Read More]
  • Clear Rate Communications Plugs in to Metaswitch Networks Services
    When the time came for Clear Rate Communications to replace its array of time division multiplexer (TDM)-based communications tools, it likely had no shortage of possible replacements in the field and ready to go. But after due consideration, Clear Rate ultimately turned to Metaswitch Networks to get the job done and bring in a new set of hosted unified communications (UC) and session initiation protocol (SIP) trunking tools for Clear Rate to put to use.[Read More]
  • New Zealand Solutions Provider Shows Why VoIP is the SMB's Friend
    New Zealand voice, video and IT specialists, Connect NZ, recently partnered with cloud-based VoIP provider, Vadacom, to give its SMB customers an improved communications experience.[Read More]
  • REDCOM Rolls Out Infinion UC Platform
    When it comes to taking advantage of the latest advances in the Unified Communications market, REDCOM is looking to strengthen its standing with the recent release of the Infinion platform. This particular set of solutions will allow customers to combine flexible calling with messaging routing capabilities. Along with the features that are included in the Infinion UC platform is a software based media server, instant messaging, presence, automated attendant and fully integrated point-to-point video.[Read More]
  • Nextiva Announces NextOS 3.0 Availability, Offers New Cloud Phone Management Tools
    There are already quite a few people out there putting Nextiva NextOS 3.0 to work, as the system has been in open beta for the last while now. But for those who have tried it and liked it, or just want to try it for the first time, there's a whole new chance to do that as Nextiva brings out the NextOS 3.0 system into a wider release that's now available.[Read More]
  • Mobility Serves as a Natural Defense Against Disasters
    One of the selling points of a virtual PBX system based on VoIP is that it follows you anywhere. Rarely do we consider the role that this anywhere access can play when a natural disaster strikes, however.[Read More]
  • Community College of Vermont Selects Sovernet Communications to Upgrade PBX
    Community College of Vermont (CCV) has chosen Sovernet Communications to modernize its phone system. The company will provide virtual PBX services across all 12 of its locations across the state serving over 300 lines over a fiber-optic network.[Read More]
  • Newest enepath Partner is Market Communications
    enepath is a telecommunications service provider that uses its patented fully distributed software platform, the Adaptive Media Platform (AMP) to deliver higher levels of reliability and greater ease of implementation than has normally been seen in the Trading Room voice market.[Read More]
  • FracTEL's Cloud PBX Solution Supported by Substantial New Funding
    FracTEL recently announced that it has signed a deal with an as-yet-unnamed investment bank in Chicago to receive $3 million in convertible debt financing.[Read More]
  • Digicel Newest Mitel Partner
    Digicel, a mobile phone network provider for the Caribbean, Central America, and Oceania geographical regions, recently announced that it has become a Mitel partner and will begin reselling and providing support for Mitel telecommunications products.[Read More]
  • MyNetFone Limited Introduces Unlimited Business Phone Plan for Flat fee
    When VoIP first became available, one of the features that attracted users was the number of unlimited tier of services it made available for users. With IP telephony now readily available almost everywhere, new hosted voice and data communication service providers are providing a range of solutions with unlimited features. MyNetFone Limited, a hosted services provider in Australia, just announced the introduction of VoiceLink, a business phone plan that delivers unlimited lines for a monthly flat fee.[Read More]
  • Zendesk Introduces Integrated Nextiva App for Easy Access to Customer Information
    Businesses dedicated to providing customers with top-notch service have found investments in business process applications to be essential, but may be overwhelmed by the wide range of products and the tendency for them to not be compatible with each other. Cloud-based customer service software company Zendesk is known for integrating other applications into its platform in order to help ameliorate this issue; the latest integration is a cloud business phone service from Nextiva, provider of a wide range of cloud-based communications solutions.[Read More]
  • ContinuitySA Upgrades to Amaya Communication Manager 6.3
    ContinuitySA, a South African provider of business continuity solutions, has announced it has implemented Avaya's Communication Manager 6.3.[Read More]
  • BirchConnect Improved Customer Portal for TotalCloud PBX Now Live
    The one thing organizations look for in today's communication solutions is full transparency in the technology they deploy. As personal mobile devices and hosted solutions continue to increase the complexity in today's communications ecosystem, having greater control ensures everything is running as it should. Whether it is a small business or a large enterprise, they demand accessibility and it has become a great selling point for service providers. Birch Communications is responding to this demand by improving its BirchConnect customer portal for TotalCloud PBX, which is now live.[Read More]
  • CSG to Serve as an 8x8 Channel Partner for Asia Pacific
    According to a recent report released by the International Monetary Fund (IMF), the Asia Pacific region is projected to remain the global growth leader over the medium term. With growth rates hovering around two percent or less in the U.S. and Europe, as a whole the Asia Pacific region is expected to hold steady at 5.6 percent in 2015 and to ease slightly to 5.5 percent in 2016. This presents many new opportunities for companies, and 8x8, provider of cloud-based unified communications and contact center solutions, has entered into a partnership with CSG to increase its presence in the region.[Read More]
  • Virtual PBX Offers Benefits to Small Businesses
    Do you know the differences between a virtual private branch exchange (PBX) and self-hosted systems? The opportunities available for hosted systems may be great for some companies but not right for all. This brief article will attempt to illuminate the differences between each product and which one can best fit your business.[Read More]
  • Carrier Worxs to Bring Affordable Internet, PBX to Texas
    Carrier Worxs, a provider of hosted PBX and Internet services to businesses, announced last week that they will be beginning offering their services to business startups in Williamson County, Texas. While Carrier Worxs has long been a provider of these types of services to larger businesses but is now seeking to offer the same products to smaller, upstart organizations.[Read More]
  • ShoreTel to Supply Salvation Army Sites with Communications Solutions
    The Salvation Army was founded in London, England in 1865, and since has grown to more than 126 countries around the world running a wide range of charities. With 150 years of service, it has survived by adapting to changes in society in order to continue delivering the help people need, this includes using the latest technology. The Australian branch of the organization, which has been there since 1880, is upgrading its communications solution at the new Sydney head office and 60 sites for The Salvation Army Australia Eastern Territory. To make this possible, it selected ShorTel, provider of phone systems and unified communications (UC) solutions for the cloud and premises.[Read More]
  • Voxox Adds Features to Cloud Phone Virtual PBX Service
    Cloud-based telephony services have introduced many different options allowing organizations of any size to access enterprise-class communication services. Whether you are working from home, have a small business or you are part of a large enterprise, the technology provides services that are essential in today's digital world. With cloud solutions, your company is no longer held back by the limitations of traditional phone services. And Voxox is expanding those possibilities by offering international extensions, local phone numbers and more as part of its cloud-based telephony offering.[Read More]
  • Anahata Brings Asterisk to its VoIP Systems
    Asterisk is already pretty well-known as a tool for businesses of all sizes, but Anahata Technologies-part of the Perth Software Development Company-is set to take Asterisk to a whole new level, adding it to its line of FreePBX and Internet Relay Chat (IRC) tools found on the Ubuntu operating system. This in turn should open up a slate of new options for Ubuntu users, and allow for a fairly simple way to step up communications.[Read More]
  • ABP Technology Partners with BVoIP for UC System
    ABP Technology specializes in the reselling of voice-over-IP (VoIP) phone systems and IP-based surveillance and infrastructure products. The company's latest partnership is with BVoIP which will offer a complete cloud-based IP-private branch exchange (IP-PBX) for ABP resellers to offer to their channel customers.[Read More]
  • Harness the Power of VoIP with SIP Trunking, Virtual PBX
    Businesses that have tapped into VoIP's cost-saving and productivity-enhancing measures have taken the technology's benefits a step further through SIP trunking and virtual PBX. While the two are mutually exclusive, both virtual PBX and SIP trunking provide the backbone and foundation to make VoIP work for modern communications systems.[Read More]
  • Easy Office Phone Supports Pan American Games
    This year, the Pan American Games finds its home in Toronto, Canada. St. John Ambulance will provide immediate medical response for spectators and limited medical response for athletes, and it has sought help from Easy Office Phone for its communication needs.[Read More]
  • Wheelings & Dealings: Oz Mining Co. Teams with VoIP Player
    In Australia, mining is big business. And so is telecom. In the spirit of Reese's Peanut Butter Cups, stockholders think these are two great tastes that will taste great together.[Read More]
  • Cloud PBX a Game Changer for Businesses
    Businesses are quickly realizing that traditional phone systems are no longer a sound option for productivity and cost-saving measures. A cloud-based system can offer a host of benefits, regardless of the size of business, and with the many options available, these newer, more up-to-date solutions are affordable no matter the budget. What makes a cloud-based PBX system so great?[Read More]
  • Microsoft Previews Skype for Business Features, Including Cloud PBX
    Microsoft has changed the name of its Lync collaboration software to Skype for Business and with a new name comes some new features, including a virtual PBX, according to CIO Today.[Read More]
  • NTT Picks BroadVision's Vmoso Cloud Communications App
    Business collaboration and engagement solution provider BroadVision has announced that NTT Communications has chosen its Vmoso cloud communication application.[Read More]
  • Dialexia and Patton Electronics Ease the Transition to VoIP with New Office PX Appliance
    Dialexia, a provider of VoIP-based telecommunications solutions, has announced the launch of Office PX, a new all-in-one IP-PBX solution for small and medium enterprises (SMEs). The latest addition to Dialexia's Office X series appliance, Office PX was developed jointly with Patton Electronics, a manufacturer of data communications products and network equipment.[Read More]
  • Virtual PBX Provider Named Careerbuilder Top Companies to Work for in Arizona
    One of the more impressive images of companies in Silicon Valley is the working environment they have created for their employees. Everything from free hot lunches to yoga classes, laundry service, carwashes and a ping-pong table are some of the perks these businesses offer to lure and keep high-value talent. Whether the company is located in California or another part of the world, this practice has now become standard in almost all tech organizations. An Arizona company, Nextiva, provider of cloud communications, was named a 2015 Careerbuilder Top Companies to Work for in the State for the second year in a row because of the quality work environment it provides for its employees.[Read More]
  • Ukrtelekom Launches Cloud Based Virtual PBX
    Ukrtelekom has already been a rather successful company when it comes to communications solutions for business and corporate customers. Now the firm is taking the next step by offering a Cloud PBX service that is available for activation and daily use. With the launch of this particular solution, the company is able to offer the high tech communications platform that comes with cloud and virtual PBX without the need for those clients to employ an entire IT department.[Read More]
  • Is Your Virtual PBX Putting You at Risk?
    Did you ever use code as a kid when you were communicating with your friends? We often tried to come up with our own language, a secret code we could use that would be kept out of reach of siblings and adults. The only problem was we had to keep the legend handy or the code would be foreign to us as well. The excitement surrounding its use was more about the secret fun than the communication we were trying to achieve.[Read More]
  • Birch-OrbitCom Deal Now Official
    Birch Communications recently announced that its acquisition of the customer assets of OrbitCom had closed. As a result of the transaction, Birch obtains more than 5,000 new customers from 14 states.[Read More]
  • Tyme Global Technologies and Septrivium Join Forces to Improve Services
    The hospitality industry thrives on effective communication to deliver superior customer service; from the time guests make reservations until they check out. In the past this was accomplished through sheer manpower to ensure the requests customers make were carried out in a timely manner. But today a range of technologies is making it possible for hotels and other establishments to track every instance of customer interaction to achieve the same result. Two companies that specialize in the hospitality industry and communication services have announced a cross ownership deal that will introduce new levels of efficiency for their customers.[Read More]
  • Panasonic's New SIP Interoperability and Certification Program to be Managed by tekVizion Labs
    Panasonic System Communications Company of North America is currently a leading provider of business telephone systems. A little less than a week ago, they announced its selection of tekVizion Labs to manage its new SIP Interoperability and Certification program. Equipment's reliability is extremely important in the business world. Products have to be tested to guarantee that they will work as intended under certain conditions and circumstances. Employing tekVizion for this task will help Panasonic to streamline that process[Read More]
  • Company Business Phone Being Phased Out on Wall Street
    Once upon a time, it was almost a status symbol to be issued that second mobile phone by your company, which back in the day was always a BlackBerry. While these days it is mostly on the tech support side, I still do see a few people walking around with two phones attached to their belts. This was the safest way to maintain secure company emails and keep track of company phone calls.[Read More]
  • PBX Provider Goes Mobile
    Recent years have seen a steady rise in enterprise mobility and the remote workforce, challenging communication providers to develop solutions to meet this growing demand. From a Virtual PBX to an on-premises solution, providers must allow for any room to be the conference room.[Read More]
  • Carrier Worxs to Provide Businesses in Texas with Hosted PBX
    The company announced it is partnering with local and national hosted PBX and cloud service vendors so it can provide its clients with more communications options. According to this new arrangement, Carrier Worxs will be adding hosted PBX and cloud IT assessment to its Vendor and Provider Selection Service to businesses in the Houston, Harris County, Dallas, and Austin areas.[Read More]
  • Toshiba Makes Cloud UC Affordable With New Leasing Program for VIPedge
    Cloud technology continues to remove the financial barriers that limited many organizations from acquiring enterprise grade IT solutions. Everything from communications to software can now be obtained in a hosted platform without the prohibitive capital and operational expenditures of on premises deployments. In addition to giving end-users more access to better technology, service providers have also gained a larger customer base. Continuing with that trend, Toshiba announced a new leasing program for its VIPedge cloud-based business unified communications telephone solution.[Read More]
  • ZCorum & Alianza Enter the White Label Ring
    Attempting to capitalize on this trend in the form of a new partnership providing cloud-based VoIP services for broadband providers are ZCorum and Alianza. Utilizing Alianza'a Cloud Voice technology and ZCorum's provision of digital voice and managed services, the newly minted duo are directing efforts to both the commercial and residential market.[Read More]
  • Wave Nets Nine Figures in Push to Build Out Gigabit Fiber Infrastructure
    Most of us want better Internet connectivity, and the thought of Google Fiber, or its closest analogue, making it out to us is a thrill on par with the best. But Internet expansion isn't easy, or inexpensive, and requires quite a bit of capital to successfully bring to bear. To that end, Wave has reportedly raised $130 million in a bid to drive network expansion along the West Coast.[Read More]
  • LinkBermuda Adds Backup and Private Cloud to its Cloud Services Portfolio
    LinkBermuda announced recently that it added two new services to its product line. One is a cloud backup service that will allow companies to quickly backup and restore their data. The second is a virtual private cloud that provides a testing environment for new solutions before they are moved into a production environment on a public cloud.[Read More]
  • VirtualPBX, Yealink Partner to Offer SIP-T21P Phone
    VirtualPBX, a provider of VoIP software and services, has announced that it is expanding its VoIP hardware offerings to include Yealink's SIP-T21P handset.[Read More]
  • Cloud-based Voice Solutions Loom Large
    Everyone's talking about the cloud and the ways it can make it rain savings on companies of all shapes and sizes. While smaller companies are especially likely to favor cloud-computing, a new study from Britannic Technologies shows that the majority of companies-big and small-currently have a partial or entirely-cloud-based voice solution.[Read More]
  • ISG Debuts Hosted Voice
    ISG Technology has introduced a new virtual PBX system, Hosted Voice, which it bills as a "carrier-grade" voice system. Columbia, MO-based company touts the simplicity and cost-effectiveness of its virtual PBX system against an on-premises solution.[Read More]
  • NewCloud Networks Joins Telx's NYC1
    Virtual PBX platforms can connect fax, mobile, Internet and other types of technology to deliver a comprehensive communications platform. In order to deliver these solutions, cloud service providers and data center operators are forming alliances to improve the delivery of the products and services they offer to their customers. The latest such alliance is between Telx and NewCloud Networks, to optimize the latter's national delivery of ultra-low-latency cloud solutions.[Read More]
  • Virtual PBX Provider Puts Money in Expansion
    Videocon Telecom recently announced its plans to invest nearly $65 million to expand its network, with intentions to invest over $220 million over the next three years in 4G services. With this announcement, Videocon joins the growing list of telecoms that have gotten the message-innovate or get left behind.[Read More]
  • Acer Announces Upcoming Product Launches Signifying Entrance into UC Market
    Acer has announced plans to enter into the unified communications (UC) market with an upcoming suite of hybrid PBX (Public Branch Exchange) products and a touchscreen desk phone. This news comes as part of an announcement regarding two new Build Your Own Cloud (BYOC) application solutions: the abPBX Plus series for enterprises and the aBeing series for consumers and small businesses.[Read More]
  • Got VoIP for Your Business?
    A recent survey on U.S. small and medium sized businesses' (SMB) perceptions and usage of business phone systems illustrated some intriguing results; most notably that awareness of technology trends and specifically business phone system trends is low. And, according to the most recent U.S. Census Bureau Data firms that qualify for the SMB tag make up 99.7 percent of employer firms in the United States. When we put these two points together, there's an issue-as Plato once said, "Ignorance is bliss." If you don't know, you simply don't know.[Read More]
  • Virtual PBX Provider Unveils Concierge Service
    XO communications provides solutions for businesses and wholesale customers that keep them competitive in today's always-on, always plugged-in business landscape. And recently, it announced that its already successful Hosted PBX service has been upgraded with the addition of the "HPBX Concierge."[Read More]
  • VoIPstudio Offers Free SalesForce Integration
    VoIPstudio, a provider of business Voice over Internet Protocol (VoIP) services, has made integration of its hosted PBX product with the SalesForce customer relationship management (CRM) platform a free service for the month of April.[Read More]
  • Mid-West Ireland Not Keeping Pace with Cloud Technology
    In the later part of last year, an attempt was made to hook small businesses in Clare, Ireland into virtual networks in the hopes that it would stop its rural operators from falling further behind their continental rivals. The pilot was backed by the European Union (EU) and referred to as the "Create Project."[Read More]
  • Virtual PBX Provider Does Community Good
    Every day the news is filled with stories of hostile takeovers and the competitive nature of the business landscape so it is important from time to time to take a look at a company in the virtual PBX space doing some good for the community. This week, FreedomVoice announced that its philanthropic partnership with San Diego's Rady's Children's Hospital is a rousing success.[Read More]
  • Kordia and Vadacom Partner for New Virtual PBX Offering
    Kordia New Zealand, a government-owned broadcaster and telecommunications provider, and Vadacom, a telecommunications software development company, have announced a partnership in which the two companies will deliver a new hosted PBX (Public Branch eXchange) solution.[Read More]
  • VoIP Supply Ditches Video Conferencing for Cloud PBX
    After missing its revenue target by a cool $10 million, VoIP Supply decided to shutter its video conferencing division earlier this year. CEO Benjamin Sayers says that the move has helped re-energize the company's core focus and make a pivot to the cloud.[Read More]
  • Panasonic Announces Nextiva Preferred SIP Partner Agreement
    Panasonic said that the new partnership will provide business customers with a complete hosted PBX solution, with Panasonic hardware combine with Nextiva's cloud-based PBX service.[Read More]
  • Comcast Business Expands SIP Trunk Availability to Get Better Coverage in Major Markets
    Comcast Business announced recently that it had increased the availability of SIP trunks to cover a wider geographic area. Customers in 20 of the top 25 U.S. markets, in a total of 39 states, will be able to access these virtual phone lines.[Read More]
  • Tolt Touts New Release
    The benefits to a virtual PBX are clear: lower cost, greater flexibility and simple implementation. For these reasons any business, enterprise or SMB, must remember the viability in a hosted telephony solution. As adoption of this no longer unknown and very much growing technology swells, providers are keeping tabs and molding offerings based on demand.[Read More]
  • Study Shows SMBs Are Slow to Adapt
    A recent study conducted by Hanover Research illustrated the usage and perception of business phones in small and medium-sized businesses (SMBs), and the results seem to echo Plato's age old saying, "Ignorance is bliss." After speaking with over 400 capital equipment purchase decision makers who represent more than 20 verticals, respondents illuminated the fact that most SMBs lack awareness of trends in technology and are not leveraging phone systems to their fullest potential.[Read More]
  • DCT Hires Network Field Engineer and Field Technician to Expand Engineering Team
    DCT Telecom Group, a provider of telecommunications services and support, has expanded its in-house network and engineering team with the addition of a new Network Field Engineer and a Field Technician. DCT helps businesses achieve success with robust cloud, data, voice and hosted Personal Branch Exchange (PBX) solutions.[Read More]
  • BroadSoft Partners with Voxbone for Greater Global Coverage
    The cloud is quite the buzz word and has been for some time. Growing adoption rates illustrate this burgeoning trend is here to stay. And with growing adoption comes growing revenue opportunity for those in the virtual PBX space. Case in point, Broadsoft, the software and services provider for cable service providers, fixed-line and mobile communications 'improved' its presence in the cloud with the support of Voxbone's carrier-grade network and coverage.[Read More]
  • Virtual PBX Features That Are Good for Customer Service
    Telecommunications has been in a constant state of flux since the inception of IP. Telecom in general has had marked improvements over the years, and as Internet connections improve, IP technology is encroaching even on traditional means of customer service, so much that solutions like virtual PBX are making it easier to serve the consumer base.[Read More]
  • Virtual PBX Provider Does Community Good
    Stories like this serve as the occasional warm fuzzy we all need to realize that altruism is okay, and doing the right thing, is well, the right thing. Virtual PBX is a lifeline for businesses of all shapes and sizes, and it is refreshing to see this PBX provider attempting to do the same for thousands of children.[Read More]
  • OTT is All About Calling?
    As Mobile World Congress winds down in Barcelona today, mobile operators might want to heed the results of a recent Voxox study, which revealed the over-the-top (OTT) communications software usage of consumers.[Read More]
  • Three Technologies that Small Businesses Must Use in 2015
    There's a tension between the innovation and efficiency that small businesses can bring to bear on the marketplace, and the backwards and inefficient business processes that often make their way into the small business on account of these companies having to handle too many things with too little manpower.[Read More]
  • Making VoIP More Secure
    We know to pay attention to security when we log into our bank Web sites. We typically worry less about the security of talking to colleagues and customers via our phones.[Read More]
  • PBX Software Release Highlights Communications Cost Savings
    U.K.-based IPGENIE recently announced its latest platform, the IPGENIE v3, which allows for office calls to be routed over the Internet (VoIP) and directed to users' mobile phones.[Read More]
  • Your VoIP Phone System is Only as Good as Your Service Provider
    If you are a small business owner and you've made the decision to switch to a VoIP phone system, then you're already ahead of the game. You most likely know the major benefits VoIP offers in terms of cost savings, return on investment and all sorts of advanced features and functionality. But you still have a pretty important decision ahead of you, and that involves choosing a VoIP service provider.[Read More]
  • How to Give the Human Touch in the Contact Center
    Customers are coming to expect more from the businesses they frequent. Whereas at one time a good product or service was enough, it now also is incumbent that businesses deliver a good customer service experience. Firms that don't deliver on this desire for a good customer experience will find their customers moving to competitors.[Read More]
  • Austin Cake Ball Improves Customer Service, Productivity with Virtual PBX
    Imagine a restaurant dedicated solely to cake balls. That's right, if you happen to be in the Austin area, you can visit Austin Cake Ball, a restaurant devoted exclusively to cake balls with a full menu in every variety imaginable, from classics like chocolate to red velvet to seasonal specialties like pumpkin spice. The restaurant is doing a booming business, and as a result, found itself in a position to overhaul its phone system.[Read More]
  • Virtual PBX, VoIP are Transforming Canadian Economy
    VoIP-based solutions like virtual PBX offer businesses a host of features and tools that allow them to enhance their operations, as well as their communications, and allot themselves room to grow.[Read More]
  • Oxford Networks Deploys BroadCloud to Power its Cloud Branch Exchange
    The SMB segment doesn't have the same resources as large enterprises, and this has led many small companies to be inventive when it comes to integrating solutions to improve their operations. With the advent of hosted and virtual PBX technology, services which were previously only reserved for enterprises can now be obtained by the smallest SMB.[Read More]
  • Chorus Communications Highlights the Benefits of Virtual PBX Solutions
    The hosted services currently being offered give organizations the agility and flexibility to scale in either direction without the cost and complications of on-premises systems.[Read More]
  • Contact Center Solutions Important for Measuring the Customer Experience
    One of the best ways to find out if your customer service quality is up to snuff is to look at your communications from the customer perspective. Determining just how user friendly you come across to customers can go a long way toward ensuring you are providing the best possible customer service experience.[Read More]
  • Take a Lesson or Two from Hyper-startups
    Being mobile is a key element to communication, and behind mobile communications one can usually find IP services and virtual PBX services.[Read More]
  • Nextiva Office Boosts Business Communications, Gains Accolades
    The look of office life today is changing radically. Whether it's an open floor space filled with shared desks and employees on laptops, a cafe or a home office, technology is changing the way workers and businesses operate. With the rise in unified communications, the expectation of employees and customers alike is that businesses will offer a multitude of ways to communicate that are mobile, personalized, and efficient.[Read More]
  • Avoiding Common Multitasking Pitfalls
    Virtual PBX technology offers companies a vast array of hosted service options to increase communication channels, unify them and streamline operations overall. But for the employees who man the helms of all these communication lines, multichannel means multitasking. And if it's not approached correctly, that PBX investment that was meant to be productivity enhancing will have the exact opposite effect.[Read More]
  • For Best Virtual PBX Results, SMBs Must Plan Ahead
    Virtual PBX and VoIP services have become a staple for many businesses. These technologies allow even small and medium sized businesses (SMBs) to gain access to sophisticated telephony tools and other business features that would otherwise seem out of reach, such as international connectivity and unified communications. These hosted, IP-based services come with greater flexibility and lower costs, so that SMBs can get all those bells and whistles on even the tightest budget.[Read More]
  • The Comforts of Home Also Apply to Customer Service
    Customers are typically bombarded with "satisfaction" surveys these days. Rarely can one make a purchase, especially online, without being asked to rate the product or service, the business they are purchasing from and the overall customer service experience. A good customer service survey does not guarantee a customer will return for more business, however.[Read More]
  • Virtual PBX Provider Brings Wireless Gigabit Internet to Austin
    SYSTEMSEVEN, a Texas-based Internet, voice and cloud computing provider, recently announced that it is offering wireless voice and Internet service to the Austin area. The company describes the new service as "laser-quick," offering businesses gigabit speeds.[Read More]
  • Is Gamification a Good Motivator for Your Team?
    In addition to being a generation of wanting to and being able to connect to everything, all the time, from any location, we are also a very visual generation. We experience more by having a visual representation in front of us than by simply having a description. Thanks to faster and reliable LTE speeds, a great many people are constantly playing interactive video games on their mobile devices.[Read More]
  • Understanding Which Hosted Service is Right for You
    IT experts have debated whether public or private cloud is the best way to go for businesses over the past year, and the general consensus now seems to be that the ideal cloud solution lies somewhere in the middle-in other words, a hybrid cloud solution that combines both public and private cloud for specific offerings. By opting for this third approach, businesses can take advantage of the scalability and cost-effectiveness of public cloud services, while also ensuring that private, sensitive data is kept in a private cloud for greater security.[Read More]
  • Understanding Cloud Data Vulnerabilities is the Best Way to Combat Them
    Telecom services are moving to the cloud at rapid rates. In fact, the cloud is effectively changing the way telecom master agents and IT solution providers do business, and this is mostly a positive transformation. But as with all cloud services, security is a concern, and this certainly applies to hosted services like virtual PBX functionality.[Read More]
  • With IoT Gaining Momentum, We Have Other Technologies to Thank
    It sounds a little funny to say, but the Internet of Things (IoT) is a pretty fantastic idea of a globally interconnected continuum of devices, objects and things in general. What was once just a neat idea is now slowly becoming a societal norm. Alongside our connected smartphones, our home gadgets and appliances are also becoming smarter, and-as virtual PBX provider Nextiva recently pointed out-the growing success of the IoT may lie in the devices that allow it to take shape, and in the small businesses that will employ it in the coming years.[Read More]
  • VoIP and Mobile Telephony Overtaking Fixed Landlines in the UK
    The U.K. has traditionally been ahead of the U.S. when it comes to mobile telephony, so it should come as no surprise that traditional fixed line connections are dying there at an astonishing rate. The point was driven home recently with the announcement that U.K. telecoms are getting set to increase their fixed-line phone charges.[Read More]
  • Virtual PBX Helps Business Run Smoothly While You're Away
    The old saying the show must go on aptly applies to the 24/7 nature of 21st century business. But, even small business owners and managers sometimes need to take a break, and the holidays are a logical time to do so.[Read More]
  • What Not to Say to Customers During Service Recovery
    There are far too many ways to turn customers off, and once that happens, it can take a lot of work to regain their trust. Tech support folks probably have it the hardest when it comes to this, most likely because they have to assess problems based on technical issues that the customer may or may not even know about.[Read More]
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