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Virtual PBX Featured Articles

  • Dialexia and Patton Electronics Ease the Transition to VoIP with New Office PX Appliance
    Dialexia, a provider of VoIP-based telecommunications solutions, has announced the launch of Office PX, a new all-in-one IP-PBX solution for small and medium enterprises (SMEs). The latest addition to Dialexia's Office X series appliance, Office PX was developed jointly with Patton Electronics, a manufacturer of data communications products and network equipment.[Read More]
  • Virtual PBX Provider Named Careerbuilder Top Companies to Work for in Arizona
    One of the more impressive images of companies in Silicon Valley is the working environment they have created for their employees. Everything from free hot lunches to yoga classes, laundry service, carwashes and a ping-pong table are some of the perks these businesses offer to lure and keep high-value talent. Whether the company is located in California or another part of the world, this practice has now become standard in almost all tech organizations. An Arizona company, Nextiva, provider of cloud communications, was named a 2015 Careerbuilder Top Companies to Work for in the State for the second year in a row because of the quality work environment it provides for its employees.[Read More]
  • Ukrtelekom Launches Cloud Based Virtual PBX
    Ukrtelekom has already been a rather successful company when it comes to communications solutions for business and corporate customers. Now the firm is taking the next step by offering a Cloud PBX service that is available for activation and daily use. With the launch of this particular solution, the company is able to offer the high tech communications platform that comes with cloud and virtual PBX without the need for those clients to employ an entire IT department.[Read More]
  • Is Your Virtual PBX Putting You at Risk?
    Did you ever use code as a kid when you were communicating with your friends? We often tried to come up with our own language, a secret code we could use that would be kept out of reach of siblings and adults. The only problem was we had to keep the legend handy or the code would be foreign to us as well. The excitement surrounding its use was more about the secret fun than the communication we were trying to achieve.[Read More]
  • Birch-OrbitCom Deal Now Official
    Birch Communications recently announced that its acquisition of the customer assets of OrbitCom had closed. As a result of the transaction, Birch obtains more than 5,000 new customers from 14 states.[Read More]
  • Tyme Global Technologies and Septrivium Join Forces to Improve Services
    The hospitality industry thrives on effective communication to deliver superior customer service; from the time guests make reservations until they check out. In the past this was accomplished through sheer manpower to ensure the requests customers make were carried out in a timely manner. But today a range of technologies is making it possible for hotels and other establishments to track every instance of customer interaction to achieve the same result. Two companies that specialize in the hospitality industry and communication services have announced a cross ownership deal that will introduce new levels of efficiency for their customers.[Read More]
  • Panasonic's New SIP Interoperability and Certification Program to be Managed by tekVizion Labs
    Panasonic System Communications Company of North America is currently a leading provider of business telephone systems. A little less than a week ago, they announced its selection of tekVizion Labs to manage its new SIP Interoperability and Certification program. Equipment's reliability is extremely important in the business world. Products have to be tested to guarantee that they will work as intended under certain conditions and circumstances. Employing tekVizion for this task will help Panasonic to streamline that process[Read More]
  • Company Business Phone Being Phased Out on Wall Street
    Once upon a time, it was almost a status symbol to be issued that second mobile phone by your company, which back in the day was always a BlackBerry. While these days it is mostly on the tech support side, I still do see a few people walking around with two phones attached to their belts. This was the safest way to maintain secure company emails and keep track of company phone calls.[Read More]
  • PBX Provider Goes Mobile
    Recent years have seen a steady rise in enterprise mobility and the remote workforce, challenging communication providers to develop solutions to meet this growing demand. From a Virtual PBX to an on-premises solution, providers must allow for any room to be the conference room.[Read More]
  • Carrier Worxs to Provide Businesses in Texas with Hosted PBX
    The company announced it is partnering with local and national hosted PBX and cloud service vendors so it can provide its clients with more communications options. According to this new arrangement, Carrier Worxs will be adding hosted PBX and cloud IT assessment to its Vendor and Provider Selection Service to businesses in the Houston, Harris County, Dallas, and Austin areas.[Read More]
  • Toshiba Makes Cloud UC Affordable With New Leasing Program for VIPedge
    Cloud technology continues to remove the financial barriers that limited many organizations from acquiring enterprise grade IT solutions. Everything from communications to software can now be obtained in a hosted platform without the prohibitive capital and operational expenditures of on premises deployments. In addition to giving end-users more access to better technology, service providers have also gained a larger customer base. Continuing with that trend, Toshiba announced a new leasing program for its VIPedge cloud-based business unified communications telephone solution.[Read More]
  • ZCorum & Alianza Enter the White Label Ring
    Attempting to capitalize on this trend in the form of a new partnership providing cloud-based VoIP services for broadband providers are ZCorum and Alianza. Utilizing Alianza'a Cloud Voice technology and ZCorum's provision of digital voice and managed services, the newly minted duo are directing efforts to both the commercial and residential market.[Read More]
  • Wave Nets Nine Figures in Push to Build Out Gigabit Fiber Infrastructure
    Most of us want better Internet connectivity, and the thought of Google Fiber, or its closest analogue, making it out to us is a thrill on par with the best. But Internet expansion isn't easy, or inexpensive, and requires quite a bit of capital to successfully bring to bear. To that end, Wave has reportedly raised $130 million in a bid to drive network expansion along the West Coast.[Read More]
  • LinkBermuda Adds Backup and Private Cloud to its Cloud Services Portfolio
    LinkBermuda announced recently that it added two new services to its product line. One is a cloud backup service that will allow companies to quickly backup and restore their data. The second is a virtual private cloud that provides a testing environment for new solutions before they are moved into a production environment on a public cloud.[Read More]
  • VirtualPBX, Yealink Partner to Offer SIP-T21P Phone
    VirtualPBX, a provider of VoIP software and services, has announced that it is expanding its VoIP hardware offerings to include Yealink's SIP-T21P handset.[Read More]
  • Cloud-based Voice Solutions Loom Large
    Everyone's talking about the cloud and the ways it can make it rain savings on companies of all shapes and sizes. While smaller companies are especially likely to favor cloud-computing, a new study from Britannic Technologies shows that the majority of companies-big and small-currently have a partial or entirely-cloud-based voice solution.[Read More]
  • ISG Debuts Hosted Voice
    ISG Technology has introduced a new virtual PBX system, Hosted Voice, which it bills as a "carrier-grade" voice system. Columbia, MO-based company touts the simplicity and cost-effectiveness of its virtual PBX system against an on-premises solution.[Read More]
  • NewCloud Networks Joins Telx's NYC1
    Virtual PBX platforms can connect fax, mobile, Internet and other types of technology to deliver a comprehensive communications platform. In order to deliver these solutions, cloud service providers and data center operators are forming alliances to improve the delivery of the products and services they offer to their customers. The latest such alliance is between Telx and NewCloud Networks, to optimize the latter's national delivery of ultra-low-latency cloud solutions.[Read More]
  • Virtual PBX Provider Puts Money in Expansion
    Videocon Telecom recently announced its plans to invest nearly $65 million to expand its network, with intentions to invest over $220 million over the next three years in 4G services. With this announcement, Videocon joins the growing list of telecoms that have gotten the message-innovate or get left behind.[Read More]
  • Acer Announces Upcoming Product Launches Signifying Entrance into UC Market
    Acer has announced plans to enter into the unified communications (UC) market with an upcoming suite of hybrid PBX (Public Branch Exchange) products and a touchscreen desk phone. This news comes as part of an announcement regarding two new Build Your Own Cloud (BYOC) application solutions: the abPBX Plus series for enterprises and the aBeing series for consumers and small businesses.[Read More]
  • Got VoIP for Your Business?
    A recent survey on U.S. small and medium sized businesses' (SMB) perceptions and usage of business phone systems illustrated some intriguing results; most notably that awareness of technology trends and specifically business phone system trends is low. And, according to the most recent U.S. Census Bureau Data firms that qualify for the SMB tag make up 99.7 percent of employer firms in the United States. When we put these two points together, there's an issue-as Plato once said, "Ignorance is bliss." If you don't know, you simply don't know.[Read More]
  • Virtual PBX Provider Unveils Concierge Service
    XO communications provides solutions for businesses and wholesale customers that keep them competitive in today's always-on, always plugged-in business landscape. And recently, it announced that its already successful Hosted PBX service has been upgraded with the addition of the "HPBX Concierge."[Read More]
  • VoIPstudio Offers Free SalesForce Integration
    VoIPstudio, a provider of business Voice over Internet Protocol (VoIP) services, has made integration of its hosted PBX product with the SalesForce customer relationship management (CRM) platform a free service for the month of April.[Read More]
  • Mid-West Ireland Not Keeping Pace with Cloud Technology
    In the later part of last year, an attempt was made to hook small businesses in Clare, Ireland into virtual networks in the hopes that it would stop its rural operators from falling further behind their continental rivals. The pilot was backed by the European Union (EU) and referred to as the "Create Project."[Read More]
  • Virtual PBX Provider Does Community Good
    Every day the news is filled with stories of hostile takeovers and the competitive nature of the business landscape so it is important from time to time to take a look at a company in the virtual PBX space doing some good for the community. This week, FreedomVoice announced that its philanthropic partnership with San Diego's Rady's Children's Hospital is a rousing success.[Read More]
  • Kordia and Vadacom Partner for New Virtual PBX Offering
    Kordia New Zealand, a government-owned broadcaster and telecommunications provider, and Vadacom, a telecommunications software development company, have announced a partnership in which the two companies will deliver a new hosted PBX (Public Branch eXchange) solution.[Read More]
  • VoIP Supply Ditches Video Conferencing for Cloud PBX
    After missing its revenue target by a cool $10 million, VoIP Supply decided to shutter its video conferencing division earlier this year. CEO Benjamin Sayers says that the move has helped re-energize the company's core focus and make a pivot to the cloud.[Read More]
  • Panasonic Announces Nextiva Preferred SIP Partner Agreement
    Panasonic said that the new partnership will provide business customers with a complete hosted PBX solution, with Panasonic hardware combine with Nextiva's cloud-based PBX service.[Read More]
  • Comcast Business Expands SIP Trunk Availability to Get Better Coverage in Major Markets
    Comcast Business announced recently that it had increased the availability of SIP trunks to cover a wider geographic area. Customers in 20 of the top 25 U.S. markets, in a total of 39 states, will be able to access these virtual phone lines.[Read More]
  • Tolt Touts New Release
    The benefits to a virtual PBX are clear: lower cost, greater flexibility and simple implementation. For these reasons any business, enterprise or SMB, must remember the viability in a hosted telephony solution. As adoption of this no longer unknown and very much growing technology swells, providers are keeping tabs and molding offerings based on demand.[Read More]
  • Study Shows SMBs Are Slow to Adapt
    A recent study conducted by Hanover Research illustrated the usage and perception of business phones in small and medium-sized businesses (SMBs), and the results seem to echo Plato's age old saying, "Ignorance is bliss." After speaking with over 400 capital equipment purchase decision makers who represent more than 20 verticals, respondents illuminated the fact that most SMBs lack awareness of trends in technology and are not leveraging phone systems to their fullest potential.[Read More]
  • DCT Hires Network Field Engineer and Field Technician to Expand Engineering Team
    DCT Telecom Group, a provider of telecommunications services and support, has expanded its in-house network and engineering team with the addition of a new Network Field Engineer and a Field Technician. DCT helps businesses achieve success with robust cloud, data, voice and hosted Personal Branch Exchange (PBX) solutions.[Read More]
  • BroadSoft Partners with Voxbone for Greater Global Coverage
    The cloud is quite the buzz word and has been for some time. Growing adoption rates illustrate this burgeoning trend is here to stay. And with growing adoption comes growing revenue opportunity for those in the virtual PBX space. Case in point, Broadsoft, the software and services provider for cable service providers, fixed-line and mobile communications 'improved' its presence in the cloud with the support of Voxbone's carrier-grade network and coverage.[Read More]
  • Virtual PBX Features That Are Good for Customer Service
    Telecommunications has been in a constant state of flux since the inception of IP. Telecom in general has had marked improvements over the years, and as Internet connections improve, IP technology is encroaching even on traditional means of customer service, so much that solutions like virtual PBX are making it easier to serve the consumer base.[Read More]
  • Virtual PBX Provider Does Community Good
    Stories like this serve as the occasional warm fuzzy we all need to realize that altruism is okay, and doing the right thing, is well, the right thing. Virtual PBX is a lifeline for businesses of all shapes and sizes, and it is refreshing to see this PBX provider attempting to do the same for thousands of children.[Read More]
  • OTT is All About Calling?
    As Mobile World Congress winds down in Barcelona today, mobile operators might want to heed the results of a recent Voxox study, which revealed the over-the-top (OTT) communications software usage of consumers.[Read More]
  • Three Technologies that Small Businesses Must Use in 2015
    There's a tension between the innovation and efficiency that small businesses can bring to bear on the marketplace, and the backwards and inefficient business processes that often make their way into the small business on account of these companies having to handle too many things with too little manpower.[Read More]
  • Making VoIP More Secure
    We know to pay attention to security when we log into our bank Web sites. We typically worry less about the security of talking to colleagues and customers via our phones.[Read More]
  • PBX Software Release Highlights Communications Cost Savings
    U.K.-based IPGENIE recently announced its latest platform, the IPGENIE v3, which allows for office calls to be routed over the Internet (VoIP) and directed to users' mobile phones.[Read More]
  • Your VoIP Phone System is Only as Good as Your Service Provider
    If you are a small business owner and you've made the decision to switch to a VoIP phone system, then you're already ahead of the game. You most likely know the major benefits VoIP offers in terms of cost savings, return on investment and all sorts of advanced features and functionality. But you still have a pretty important decision ahead of you, and that involves choosing a VoIP service provider.[Read More]
  • How to Give the Human Touch in the Contact Center
    Customers are coming to expect more from the businesses they frequent. Whereas at one time a good product or service was enough, it now also is incumbent that businesses deliver a good customer service experience. Firms that don't deliver on this desire for a good customer experience will find their customers moving to competitors.[Read More]
  • Austin Cake Ball Improves Customer Service, Productivity with Virtual PBX
    Imagine a restaurant dedicated solely to cake balls. That's right, if you happen to be in the Austin area, you can visit Austin Cake Ball, a restaurant devoted exclusively to cake balls with a full menu in every variety imaginable, from classics like chocolate to red velvet to seasonal specialties like pumpkin spice. The restaurant is doing a booming business, and as a result, found itself in a position to overhaul its phone system.[Read More]
  • Virtual PBX, VoIP are Transforming Canadian Economy
    VoIP-based solutions like virtual PBX offer businesses a host of features and tools that allow them to enhance their operations, as well as their communications, and allot themselves room to grow.[Read More]
  • Oxford Networks Deploys BroadCloud to Power its Cloud Branch Exchange
    The SMB segment doesn't have the same resources as large enterprises, and this has led many small companies to be inventive when it comes to integrating solutions to improve their operations. With the advent of hosted and virtual PBX technology, services which were previously only reserved for enterprises can now be obtained by the smallest SMB.[Read More]
  • Chorus Communications Highlights the Benefits of Virtual PBX Solutions
    The hosted services currently being offered give organizations the agility and flexibility to scale in either direction without the cost and complications of on-premises systems.[Read More]
  • Contact Center Solutions Important for Measuring the Customer Experience
    One of the best ways to find out if your customer service quality is up to snuff is to look at your communications from the customer perspective. Determining just how user friendly you come across to customers can go a long way toward ensuring you are providing the best possible customer service experience.[Read More]
  • Take a Lesson or Two from Hyper-startups
    Being mobile is a key element to communication, and behind mobile communications one can usually find IP services and virtual PBX services.[Read More]
  • Nextiva Office Boosts Business Communications, Gains Accolades
    The look of office life today is changing radically. Whether it's an open floor space filled with shared desks and employees on laptops, a cafe or a home office, technology is changing the way workers and businesses operate. With the rise in unified communications, the expectation of employees and customers alike is that businesses will offer a multitude of ways to communicate that are mobile, personalized, and efficient.[Read More]
  • Avoiding Common Multitasking Pitfalls
    Virtual PBX technology offers companies a vast array of hosted service options to increase communication channels, unify them and streamline operations overall. But for the employees who man the helms of all these communication lines, multichannel means multitasking. And if it's not approached correctly, that PBX investment that was meant to be productivity enhancing will have the exact opposite effect.[Read More]
  • For Best Virtual PBX Results, SMBs Must Plan Ahead
    Virtual PBX and VoIP services have become a staple for many businesses. These technologies allow even small and medium sized businesses (SMBs) to gain access to sophisticated telephony tools and other business features that would otherwise seem out of reach, such as international connectivity and unified communications. These hosted, IP-based services come with greater flexibility and lower costs, so that SMBs can get all those bells and whistles on even the tightest budget.[Read More]
  • The Comforts of Home Also Apply to Customer Service
    Customers are typically bombarded with "satisfaction" surveys these days. Rarely can one make a purchase, especially online, without being asked to rate the product or service, the business they are purchasing from and the overall customer service experience. A good customer service survey does not guarantee a customer will return for more business, however.[Read More]
  • Virtual PBX Provider Brings Wireless Gigabit Internet to Austin
    SYSTEMSEVEN, a Texas-based Internet, voice and cloud computing provider, recently announced that it is offering wireless voice and Internet service to the Austin area. The company describes the new service as "laser-quick," offering businesses gigabit speeds.[Read More]
  • Is Gamification a Good Motivator for Your Team?
    In addition to being a generation of wanting to and being able to connect to everything, all the time, from any location, we are also a very visual generation. We experience more by having a visual representation in front of us than by simply having a description. Thanks to faster and reliable LTE speeds, a great many people are constantly playing interactive video games on their mobile devices.[Read More]
  • Understanding Which Hosted Service is Right for You
    IT experts have debated whether public or private cloud is the best way to go for businesses over the past year, and the general consensus now seems to be that the ideal cloud solution lies somewhere in the middle-in other words, a hybrid cloud solution that combines both public and private cloud for specific offerings. By opting for this third approach, businesses can take advantage of the scalability and cost-effectiveness of public cloud services, while also ensuring that private, sensitive data is kept in a private cloud for greater security.[Read More]
  • Understanding Cloud Data Vulnerabilities is the Best Way to Combat Them
    Telecom services are moving to the cloud at rapid rates. In fact, the cloud is effectively changing the way telecom master agents and IT solution providers do business, and this is mostly a positive transformation. But as with all cloud services, security is a concern, and this certainly applies to hosted services like virtual PBX functionality.[Read More]
  • With IoT Gaining Momentum, We Have Other Technologies to Thank
    It sounds a little funny to say, but the Internet of Things (IoT) is a pretty fantastic idea of a globally interconnected continuum of devices, objects and things in general. What was once just a neat idea is now slowly becoming a societal norm. Alongside our connected smartphones, our home gadgets and appliances are also becoming smarter, and-as virtual PBX provider Nextiva recently pointed out-the growing success of the IoT may lie in the devices that allow it to take shape, and in the small businesses that will employ it in the coming years.[Read More]
  • VoIP and Mobile Telephony Overtaking Fixed Landlines in the UK
    The U.K. has traditionally been ahead of the U.S. when it comes to mobile telephony, so it should come as no surprise that traditional fixed line connections are dying there at an astonishing rate. The point was driven home recently with the announcement that U.K. telecoms are getting set to increase their fixed-line phone charges.[Read More]
  • Virtual PBX Helps Business Run Smoothly While You're Away
    The old saying the show must go on aptly applies to the 24/7 nature of 21st century business. But, even small business owners and managers sometimes need to take a break, and the holidays are a logical time to do so.[Read More]
  • What Not to Say to Customers During Service Recovery
    There are far too many ways to turn customers off, and once that happens, it can take a lot of work to regain their trust. Tech support folks probably have it the hardest when it comes to this, most likely because they have to assess problems based on technical issues that the customer may or may not even know about.[Read More]
  • Rise to the Top with Tech Tools that Boost Customer Service
    Providing customers with the best service possible can seem like a challenge in today's business world. Technologies are constantly changing, along with consumer tastes and trends. Businesses can't afford to invest in every technology, hoping a few will hit the mark when it comes to enhancing the customer experience, but there are a handful of tools that are surefire ways to beef up customer service without breaking the bank.[Read More]
  • Buffalo Snowstorm Underscores the Resilience of VoIP
    Buffalo is used to a snowy winter but the recent storm was extreme, bringing more than seven feet of snow to some areas. And more snow is in the forecast for this week, but that hasn't stopped IT service providers from keeping their customers up and running.[Read More]
  • Why One Virtual PBX Provider is on a Roll
    Last year Nextiva had a growth rate of 1,548 percent. That's pretty impressive. Not many tech businesses with operating revenue in the millions can offer up such growth-only 80, to be precise.[Read More]
  • Nextiva Ranks Highly in Deloitte's 2014 Technology Fast 500
    Following years of tenuous economic stability, it seems like business growth is finally on a solid climb-albeit a slow one. According to Kiplinger, growth should continue at a 3 percent rate through 2015, with consumer confidence returning to the market across the board, hiring on the rise, job openings at a near record level, and layoffs becoming less common. It seems like good things are on the horizon for the North American economy.[Read More]
  • Cloud-based Communication Solutions Offer Major Benefits to Business
    When it comes to SMBs, or really any type of business, the cloud is an excellent fit. Rarely are workers tied to their office desks any more, and the cloud enables work to happen any time, and any place, on any type of device. Virtual and hosted solutions take this a step further, facilitating audio and video collaboration and a host of multimedia features through offerings like virtual PBXs. Ultimately, the cloud, when combined with these types of virtual offerings, affords cost savings and productivity increases, an attractive option for any type of business.[Read More]
  • Virtual PBX Means Remote Workers Can Still Be Present
    The Internet has done a lot of wonderful things for business productivity. Geographically dispersed staff members no longer have to tighten their budgets to save for costly travel expenses, because with the investment in a few tech tools, people can be present for meetings and collaboration, just without having to ever step foot on a plane or in a car.[Read More]
  • How Virtual PBX Can Improve Employee Communications
    The talk surrounding communications in the corporate environment tends to focus on making channels easy for the customer to use. They need to get to the right person at the right time to ensure ongoing satisfaction. While this focus makes sense, it does leave out your internal customers - your staff. Have you made them a priority when implementing your virtual PBX?[Read More]
  • Eager to Compete? The Cloud is Ready for You
    Business has always been competitive in nature, and with a shrinking world and rapidly expanding technology, it can seem like business is more competitive now than ever in the past. But the same expanding technology that some also believe makes the world smaller can even provide the basis to compete in this new world; particularly in terms of cloud-based technology.[Read More]
  • 5 Truths About Moving to the Cloud
    In most situations, the problem isn't the solution that was deployed, but rather the lack of knowledge about the solution. When users don't understand something or even why it was implemented, the natural reaction is resistance. Virtual PBX solution provider Nextiva suggests in a recent blog that such a reaction is avoided with hosted services if your organization can avoid five specific mistakes.[Read More]
  • Finding Affordable IP Communications Solutions for Businesses
    By turning broadband links into telephones, VoIP and virtual PBX have introduced an alternative to the inflexible and expensive options offered with public switched telephone network (PSTN). Many consumers and businesses believe they're being overcharged by traditional phone companies for simple voice and messaging services, and they have been flocking in record numbers to over-the-top (OTT) VoIP services to cut their communication costs.[Read More]
  • Keeping Up-to-Date Offers Competitive Advantages for Virtual PBX Providers
    Virtual PBX providers are in a unique position when it comes to marketing their solutions and growing and expanding their companies. They are selling a hosted service, which can be tricky, particularly when selling something traditional like phone services. But on top of that, they are also targeting a very specific SMB market, which can sometimes be difficult to reach. And yet the benefits of hosted and virtual PBX solutions outweigh these challenges, creating a compelling product just waiting to be promoted.[Read More]
  • How to Make the Move to the Cloud Less Daunting
    For small business owners, this is a mantra born out of necessity as much as wisdom; there are so many tasks to complete, who has the time to change systems that already work?[Read More]
  • The Benefits of Hosted VoIP for Startups
    A hosted, virtual PBX phone system has a number of benefits that make it perfect for small businesses and startups that are growing beyond their handful of handsets. Voxilla goes into depth about a number of these benefits.[Read More]
  • Google Voice Creator: With Virtual PBX, Don't Forget the Mobile Workforce
    Google Voice creator Craig Walker and a few of his former Google teammates have partnered to create a cloud-based enterprise phone system solution in an attempt to modernize the seemingly outdated phone call.[Read More]
  • Nextiva is Paving the Way for Business Communications
    Some recent announcements by virtual PBX provider Nextiva show that the company is truly paving the way for business communications.[Read More]
  • Barracuda's Virtual PBX System Now Interoperable Teliax Platform
    VoIP service provider Teliax has formed a recent partnership with Barracuda Networks Inc., which provides industry-defining cloud-based security and storage solutions. Now that the two companies are working together, their software is also able to cooperate as the company announced on Friday that the interoperability certification program between Barracuda's CudaTel IP PBX system and Teliax's IVY voice platform has been successfully completed.[Read More]
  • 10 Mistakes to Avoid When Creating a Quality Customer Experience
    The customer service experience: it's something most companies believe they know something about and claim to get it just right. If decision makers within these companies would take a minute to step back and think as a customer and not as a provider, would they be able to list several companies that deliver the quality experience?[Read More]
  • Buyers' Market for Hosted IP/PBX May be Shifting to Suppliers' Side
    A recent report from IBISWorld says that, because of a large number of vendors, the market for hosted IP/PBX services favors the buyer. The market does appear however, to be shifting in favor of the sellers.[Read More]
  • Telecommuting Can Lead to a Better Workforce
    Telecommuting is increasingly becoming an acceptable way of working because of the many benefits that come with it. For employees, it offers a greater degree of flexibility and convenience. They no longer have to worry the morning commute, office wear or packed lunches, so they are able to channel more of their time and energy into their work and family.[Read More]
  • Enterprise PBXs Get Mobile Phones Through Range Networks
    Range Networks Inc. is a U.S. company that has only been around for a few years, founded in 2011, and provides open-source software products used to operate cellular networks. The company created the OpenBTS Project, an open source software defined radio implementation of the Global System for Mobile communications (GSM) radio access network. It presents normal GSM handsets as virtual Session Initiation Protocol (SIP) endpoints.[Read More]
  • A Virtual PBX Can Offer Competitive Advantages to Small Businesses Swimming in the Big Pool
    Small businesses are always looking for a competitive edge as the big guys invade their territory, and these days, that edge can often be found through technology. Phone systems are one of the most basic ways a company can provide great levels of customer service, and often times smaller businesses believe they are limited in what they can afford and maintain.[Read More]
  • Solutions for Flexible Work Environments
    One of the biggest challenges for businesses today is to provide greater flexibility for a modern workforce that demands working arrangements that respect employees' personal time and working habits. Many companies are implementing the use of personal devices (BYOD) or including mobile VoIP deployments through virtual PBX to empower workers to maximize productivity and efficiency.[Read More]
  • Can You Improve the Customer Experience by Focusing on Homebuilding?
    A number of companies are talking about the customer experience. For some it means consistency across the channels; for others, it's all about the voice of the customer. Does your execution support your strategy when it comes to customer care? Are you focused on the experience and do your technology choices like virtual PBX play into this execution?[Read More]
  • Every Business Needs a Strategy for Customer Satisfaction
    How satisfied are your customers? It's a common question that should be asked within your customer service division as decisions made there should always be directed with this concept in mind. For many organizations, it means implementing the business VoIP solutions you need to streamline communications. For others, it can mean so much more.[Read More]
  • Four Tips for Working Less During Vacation
    I recently read a blog post by virtual PBX provider Nextiva that shocked me. I should not have been shocked, but it did surprise me when I learned in the post that every country in the European Union mandates at least a month of paid vacation per year. For those that don't follow the EU that closely, this means at least 18 relatively developed countries (including Estonia and Slovenia) have workers that get substantially more time off than I do.[Read More]
  • Virtual Telcos Give Small Businesses More Options
    One of the biggest challenges for small businesses is the expense of paying for communication services through a traditional telco. These services often involve a lengthy contract-typically one to two years-with limited options. The result is that many companies pay for services they don't want or need, while getting locked into pricy and inflexible rates. Especially in a finicky economy, it's important for businesses to look at all of their options, and thankfully when it comes to communication services, there are more cost-effective and dynamic alternatives to the telco out there.[Read More]
  • Video Responses: A Secret Key to Customer Engagement
    Marketing has become all about brand building and customer engagement. And while virtual PBX and VoIP are connecting businesses to their customers today like never before, there are still other ways to reach out to customers that make just as big an impact. Almost every business has a social media presence through which it interacts with customers all the time. The latest strategy has been to use personalized videos to reach out to customers as it is visually more appealing than other media.[Read More]
  • Cloud and Virtual PBX, UC Markets to Hit $12B by 2018
    A new report indicates that cloud and virtual PBX and UC solutions are going to continue to grow at a rapid rate well into 2018. This new report seems to underline that trends that have been growing over the last few years that is seeing land based phone lines being squeezed out little by little.[Read More]
  • How to Get Your Employees Excited About Brand Promotion
    How effective are your employees when it comes to marketing your business? Do they know how to hit home on the first try, or are they muttering through the details to try and sound intelligent? Business communications is not something that comes easily to everyone who takes on the employee role; even when technologies like virtual PBX are at the ready to streamline communication processes, the human element must be addressed as well.[Read More]
  • Breaking Down Customer Walls for Great Customer Service
    In social situations, some people are just naturally more protective of their personal space than others. Breaking down the social walls depends on a few social cues, whether it's small talk or talking about the temperature. It's pretty similar when it comes to connecting with customers. Virtual PBX provider Nextiva relates this wall as a protective "BUBL." There are ways to invade the customer space, but in a positive way.[Read More]
  • Network Early, Use VoIP Tech from the Start Before Opening a Business
    Starting a new business can be a major challenge, and networking is a key part of ensuring the success of that future business. Remember, too, that waiting until a business is up and running may be too much of a delay in building a network of future customers or contacts.[Read More]
  • Are Smartphones to Blame for Employee Skill Reduction?
    Smartphones, while considerably smart for many reasons, may actually be to blame for making its users less smart, and it's all thanks to "social media slang."[Read More]
  • Can Your Virtual PBX Support the Mobile Workforce?
    The mobile worker - nearly every enterprise now supports the concept, either in theory or in practice. We have the tools at our disposal with Bring Your Own Device strategies and mobile device management to ensure the protection of the network. To best streamline communications, virtual PBX technology is the go-to platform, but is it possible to really effectively manage your remote workers?[Read More]
  • Report: Business Market is Ripe for PBX Investments
    There is a vast array of PBX solutions on the market today, and a new report from business intelligence company IBISWorld has given PBX phone systems a buyer power score of 4.4 out of 5.[Read More]
  • How Virtual PBX Helps Bring Expertise to More People
    Quick: What do doctors and plumbers have in common? While there may be many jokes that start this way, they do share something in common that isn't a joke. Both doctors and plumbers can benefit from having their best practitioners remotely connect and offer guidance to less experienced staff.[Read More]
  • Making the Cut with Customer Service
    Customer service - it means different things to different people. Areas where you believe you're providing great care, your customers may find annoying. Have you really studied the customer base to understand what they want? There has to be a tie in to how you do business, but unless you develop a healthy balance between what you need and what your customers demand, you're likely struggling to hit your targets.[Read More]
  • Columbus to Enter Jamaican PBX Market with Cloud-Based Solution
    According to a recent news report from the Jamaica Observer, Columbus Business Solutions will soon challenge major players in the Jamaican business telephone market.[Read More]
  • Nextiva Earns Communications Solutions Product of the Year
    Cloud-based telephony solutions, such as virtual PBX and hosted business VoIP, are being adopted at a rapid rate, particularly as SMBs discover the cost saving benefits and rich technology features of these types of offerings. Not only are businesses relieved of the headache of purchasing and managing costly on-premises equipment when they move their communications solutions to the cloud, but they benefit from the flexibility and scalability of an elastic offering, paying only for the resources they need.[Read More]
  • How to Pick the Right SIP Phone
    Businesses can save large sums of money on their virtual PBX phone services by using a Session Initiation Protocol (SIP) trunking system, which translates calls to or from the Public Switch Telephone Network (PSTN) into more efficient digital calls. SIP trunking also means that businesses can pay for far fewer phone lines and share them between multiple phones, thus only paying for a number of lines equal to the maximum call volume the company expects to receive.[Read More]
  • Are You Missing Social Media Opportunities?
    How successful are your marketing campaigns? This is a question often asked within the enterprise where traditional methods are still the norm. While some of these traditional tools can still make an impact, you're limiting your success if you don't expand into other available channels. For instance, if virtual PBX technology was adopted by IT to streamline communications, it doesn't mean you gave up your phone; it simply means you're embracing new avenues to achieve bigger goals.[Read More]
  • Contact Centers in the Cloud: Enhancing the Customer Experience Using Virtual PBX
    For many companies, having a cloud or virtual PBX-based contact center is an appealing alternative to avoid the up-front costs that usually come with setting up an on-premises solution-such as manual upgrades and maintenance. In addition, cloud-based contact centers are better suited to meet multi-channel customer service needs with agents who can work from anywhere and can respond to customers' inquiries through inbound and outbound calls, texts, instant messaging and social media sites.[Read More]

Key Benefits

  • Unlimited Calling & Faxing
  • Number Portability
  • Auto Attendant
  • Voicemail-to-Email
  • Instant Conference Calls
  • HD Voice Quality
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