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November 19, 2009
Virtual PBX Auto Attendants Help Improve Customer Service
By Stefania Viscusi, Assignment Desk Editor
Customer satisfaction continues to play a critical role in business success, especially in today’s economic climate as businesses are challenged with keeping customers happy each time they are in contact with the company.
To offer a solution that not only improves communications capabilities and reduces costs for businesses, but also offers a feature dedicated to handling customer calls efficiently, business VoIP solutions provider Nextiva offers Connect360.
This virtual PBX (News - Alert) phone solution is an affordable replacement for expensive business phone lines and service and includes additional features to help businesses get more out of every phone call.
One of the features bundled with the service at no extra cost is an advanced, speech-enabled auto attendant that can field customer calls and automatically greet callers with any type of message.
With the auto attendant, businesses can improve customer satisfaction thanks to reliable, prompt services each time callers contact the company.
Businesses can also play different messages based on the time of day or year and personalize greetings to further increase customer loyalty and calls are routed quickly so callers are not left on hold, waiting to be connected.
Other advanced features offered by Nextiva’s auto attendant includes  music on hold, hunt groups, dial by extension and find me/follow me, which allow a caller to self-transfer a call to a secondary or alternative number provided by the system – so they’re always satisfied when they contact the company.

For more, check out the Virtual PBX channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

Edited by Stefania Viscusi

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