Knowlarity And VOIZ Announce Partnership to Expand Contact Center Solution Availability

Cloud-based communications company Knowlarity is joining online CX marketplace provider VOIZ to increase the availability of a number of contact center/business communications solutions for customers.

The hybrid, work-from-home model that is becoming a permanent fixture in the global economy means that workers have new requirements for maintaining productivity. This is certainly true for contact center operations, which now often work with dispersed employees in various locations to handle calls and customer inquiries.

"With Work from Anywhere becoming the new norm, there are human resources which otherwise were not available earlier are now in the market on VOIZ, which can be leveraged by organizations to relook at their CX Delivery Models. With the Knowlarity Tech suite and VOIZ's marketplace and productivity tools, an On-Demand CX Delivery Model is a reality," said Jaideep Kumar, Knowlarity.

The new partnership between Knowlarity and VOIZ will allow business customers to utilize a fully remote contact center, as well as take advantage of a wide range of advanced, scalable solutions that can be implemented from any location. Solutions include video/audio capabilities, messaging, AI-enhanced speech analytics, as well as automation/bot capabilities Along with increased availability, business customers can benefit from a cost-effective, rapid deployment, with remote contact centers ready to go live within 48 hours of installation with reduced costs.

"It is important to note that the solution comes inbuilt for the customers to engage directly with an on-demand freelancer's human asset for bite-sized to BAU calling which makes up about 50% of all customer interactions in the real world for both Enterprises and SMB's customer bases'', said Vineet, CBO of VOIZ.