Dialpad Announces 100% Continuous Uptime Option

Remote working has officially cemented itself in the modern business world, and companies are quickly realizing that implementing a reliable cloud infrastructure is now an absolute necessity.

Dialpad, the cloud communications platform, recently announced customers now have the option to sign up for a 100% uptime Service Level Agreement (SLA), which would allow Dialpad’s CCaaS and UCaaS enterprise users to avoid windows downtime that are normally used for scheduled maintenance. By offering continuous coverage and availability, Dialpad hopes to separate from competitors and move beyond industry standards.

“In an era when every business will need to rely on modern business communications tools like Dialpad, uptime and availability of those tools is a key consideration,” said Craig Walker, CEO and founder of Dialpad. “With our unique “Split Cloud Architecture”, 24/7 around-the-world network operations center (NOC), combined with physical ownership of our media infrastructure and local carrier partnerships, we are in a unique position to provide world-class availability and quality that none of our competitors can match.”

The pandemic has caused a great deal of uncertainty in terms of returning to normal business activity, and leaders should be constantly improving cloud capabilities to ensure a consistent workflow in any situation. By offering 100% Uptime, Dialpad customers can feel confident that their services will continue without any interference.

Sebastian Anthony Corriere, KMP NPS Chief Contact Center and CX Strategist, VesuvITas, commented on Dialpad’s new service option. "We know the company is dedicated to building the most reliable platform for customers. Now, Enterprise companies who sign up for the 100% uptime SLA will gain peace of mind that they are using consistently dependable UCaaS and CCaaS solutions, and will always be able to deliver a great customer experience for their clients."

Edited by Maurice Nagle