Smart Communications Acquires Intelledox to 'Redefine Customer Engagement'

Customer engagement is at the root of all things companies focus on today when it comes to growth and success. As the digital transformation occurs and more businesses make the move to next-gen communications capabilities, it’s become even more critical that companies offering solutions for business communications offer best-in-class tools anyone can utilize with ease.

In a move to help transform how businesses communicate with customers, cloud-based enterprise communications platform provider, Smart Communications, announced the acquisition of Intelledox.

Together the companies solutions will bring a cloud-based, next-generation customer communications management platform to the market. The first in its industry according to officials.

Intelledox is digital transformation software company. Utilizing its cloud platform, organizations can transform their system of records into digital format.

From next-gen forms to built-in workflow, as well as conversational user experiences, the transformation takes traditional forms-based processes and turns them into a way to reduce customer support demands and better managing risk.

This has worked out successfully for the company as it just closed its fiscal year with 50 percent year over year growth.

Now with Smart Communications, the company will aid in helping companies to transform how they interact and assist customers throughout the entire lifecycle.

“Intelledox and Smart Communications have a common vision, to help enterprises intelligently transform the conversations they are having with their customers to more effectively interact with them in an increasingly digital world,” said Michelle Melbourne, Co-Founder of Intelledox.

“We are thrilled for this next step as a company and for what our joint commitment to enhancing enterprise communications will mean for businesses that are ready to embrace a digital-first, customer-driven future.”

Smart Communications also recently announced  seeing its best performance in the history of the company with 50 percent year-over-year growth happening in the first half of 2019.

“Through our acquisition of Intelledox, we are now even better equipped to deliver best-in-class, two-way customer conversations throughout the entire customer journey. Together we will redefine customer engagement, while also improving internal efficiency and creating ROI that is unmatched in our industry,” said James Brown, CEO of Smart Communications.

Edited by Maurice Nagle