Call Quality Monitoring Key for VoIP

The cloud is certainly turning heads, and as many organizations begin the migration process it is integral to take the necessary steps to protect investment. And in regard to communications, this means call quality monitoring and testing.

Today, GL Communications offered input toward call quality monitoring and testing. The telecom test and measurement solution provider is well versed in VoIP, TDM, PSTN and wireless, and leveraged this expertise to develop monitoring and testing tools.

Mr. Robert Bichefsky director of GL Communications Inc. explained, “Audio quality along with simple audio path confirmation is extremely important to large contact centers, irrespective of their infrastructure which can be TDM-based, or VoIP based.”

The GL offering delivers a number of advantages (see below), and supports automated QoS testing, voice quality analysis in addition to remote access to events/results.

• Scalable solution for unlimited number of FXO ports
• Supported connectivity includes 2-Wire FXO, 4-Wire Balanced I/O, HSET Interfaces
• Automated QoS Testing of Mobile and Analog Networks
• Manual or Automatic operation of traffic generation and call control
• Wide Band (WB) and Narrow Band (NB) support (for HD and SD Audio)
• Multiple Users and Tests per system
• Run tests between systems
• Fully automated and remote accessible via CLI/API
• Remote accessible via Central Database
• Full FXO Functionality and Analysis via flexible Scripts
• Voice feature testing including Caller ID, 3-way call (conference call), call transfer, call forwarding, call waiting with Call ID, VMWI, Stutter Dial Tone detection
• Speech to Text Analysis (confirmation of IVR prompts)
• Send/Detect DTMF and user-specified single/dual-frequency tones
• Both Tone and Pulse dialing supported
• Fax testing supporting up to V34
• Customized consolidated results along with the graphical report using WebViewer (web-based application)
• Google Maps using GPS co-ordinates

The next generation of communications solutions are here, but before your organization begins to ride high on all the cloud has to offer, the system must be in working order first. If your organization is investing in a cloud contact center solution, make sure to invest in testing and monitoring as well.

How do you monitor and test the quality of your VoIP deployment?

Edited by Maurice Nagle