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Dialpad Improves Business Communication with Alexa Integration

April 27, 2017

By Michael Guta, Contributing Writer

As Artificial Intelligence (AI) technology continues to evolve, Alexa, Cortana, Google Assistant, Siri and Samsung's recently announced Bixby, as well as others, are fighting it out to become the application in your computing device, whether it is in your home, mobile device or personal computer. Dialpad is looking to give Amazon's Alexa the edge with the integration of its cloud-based business communication platform to simplify business telephony even more.


Dialpad's slogan of “Kill the Desk Phone” and its drive to empower employees in the era of the “Anywhere Worker” makes the integration of its technology with Alexa a natural evolution and logical step as the company looks to remove every level of friction from using business phone systems. As a matter of fact, the collaboration between Dialpad and Amazon is removing multiple layers of friction by allowing users to make a phone call without a mobile device, laptop or a desk phone.

Brian Peterson, co-founder and VP of Engineering at Dialpad, explained what makes this union so effective on the company's blog. He went on to say, “Being a pure-cloud business phone system, Dialpad makes it easy for people to communicate via desktop, mobile, tablet—you name it. Integrating with Alexa, another cloud-connected device, takes business communications into the Internet of Things (IoT).”

Peterson goes on to say, this is part of Dialpad's push to make business phone functionality as seamless as possible and make it available from anywhere by having a phone number in the cloud, a cloud telephony platform along with a set of APIs making it possible to turn any device into a phone, which of course includes Echo, the hardware that carries out Alexa's commands.

In the blog, a conversation between Peterson and Vincent Paquet, VP of Product, discusses the future of business communications and what is possible with Alexa and Dialpad. One of the highlights is being able to use your voice to make a call to any of your contacts, record the conversation, transfer the call, check on your voicemail, track call analytics and much more.

This integration is pushing the boundaries of business communications in today's workplace by giving employees complete mobility to work from anywhere without having physical access to any device, this according to Paquet. While it is possible to take calls from anywhere, you still needed physical access to some endpoint, whether it is a smartphone or laptop, but that is no longer the case with this integration. Add the cloud to this component, and it means being able to access and control almost anything.




Edited by Alicia Young

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