Virtual PBX Featured Article

netsapiens Powers Impact Telecom's Cloud Call Center Features

April 20, 2017

By Alicia Young - Web Editor

The Channel Partners Conference and Expo is always guaranteed to bring out some exciting new announcements, and this year didn’t disappoint. Impact Telecom, a provider of traditional and cloud communications, announced at the event this year that it has teamed up with netsapiens, a provider of unified communications (UC) technology for service providers and large enterprises. Together, the two companies plan to launch an affordable cloud-based Call Center feature set that will integrate seamlessly with Impact’s Cloud Phone System.

Both Impact and netsapiens are excited about the partnership, and are looking forward to seeing a cost-effective solution in the market that doesn’t skimp on features. “We are really excited to offer an affordable alternative to expensive and complex multi-channel contact center solutions, said Chuck Griffin, Impact Telecom’s CEO. “We found that many of our small to medium-sized business customers just don’t have the need or the budget for overblown call center solutions, making this new integrated feature set the go-to option for our target customers.

The solution is easy to set up and use through an intuitive Web interface, and includes key features that are needed by most SMBs looking for inbound call center functionality. Impact’s Cloud Call Center includes advanced call management with skills and queue-based routing, queue callback, supervisor management and monitoring tools with listen and barge-in, contact history details, customizable supervisor dashboard, real-time and historical detailed reporting, continual or on-demand hosted call recording and much more.

To add merit to the belief that both companies genuinely want to save users’ money, Impact is even offering a special launch discount. The first three months are free for Cloud Call Center through its channel partners.

netsapiens is excited to be working with Impact, with Ken Adams VP, Marketing and Partnerships at netsapeins, saying, “Impact is the perfect example of the netsapiens mission…It is our goal to build communications solutions that can empower our service provider clients to deliver better offerings to their clients. We are proud to see Impact using our contact center applications to give their clients a customized solution that meets their needs at a reasonable price point.”

The joining of these two forces looks to be a win all around.

Edited by Maurice Nagle

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