Virtual PBX Featured Article

MegaPath Comes Back to the US

February 09, 2017

By Steve Anderson, Contributing Writer

There's been much made in recent days over President Trump's plan to heavily penalize those companies that have operations outside of the United States, particularly when those operations cost Americans jobs. In response to this, several companies have brought operations back to the U.S., or altered plans to depart.  MegaPath recently announced it was making a similar move, and now offers totally U.S.-based tech support for its entire product line.


Recently, MegaPath concluded its multi-stage operation that moved all those operations to the U.S. by bringing its Tier 1 Technical Support for the Internet Access portfolio back to the Seattle and DC-Metro offices. That puts the whole slate back in U.S. hands, and also represented some new hiring too. The company actually upped its support staff stateside by 30 percent just in the last quarter. This in turn means that everything from its Business VoIP line to its cloud IT lines are now supported in the U.S.

MegaPath's executive vice president of operations and chief technology officer Mike Perusse commented, “MegaPath is committed to delivering the highest levels of customer satisfaction and loyalty. Our U.S. technical support staff has long achieved industry-leading satisfaction scores and we wanted to extend that high level of service to every customer across every product line. We created dozens of jobs and provided extensive training in preparation for today’s final handoff, and we are confident our customers will benefit from a cohesive support team working alongside other MegaPath employees and within the communities we service.”

Those who want to check out MegaPath's operations will be able to hit ITEXPO, running through tomorrow at the Broward County Convention Center in Fort Lauderdale. MegaPath's Paul Marra will be part of a panel discussion on making Skype for Business a working part of anyone's business.

Already, MegaPath's tech support is known for its reliability and skill; the company prides itself on a 24 / 7 / 365 approach to tech support available on a multichannel basis. By bringing all of that back to the U.S., though, it's also added a key component: coherence. Most of us have at some time or another had issues of difficult-to-parse accents on the other end of a tech support line, and that can make the already-unpleasant problem of having something that doesn't work only worse by not being able to readily get needed help for such a problem.

The best in customer experience is a necessity for anyone selling anything. Improving tech support by removing any impediment to providing the best support is part of that, and MegaPath has taken great strides to ensure that tech support isn't a drawback to the customer experience anymore.




Edited by Alicia Young

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