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Avaya IP Office Release 10 Focuses on Cloud Security

September 01, 2016

By Casey Houser - Contributing Writer

Avaya brands its IP Office as a “simple, powerful, unified collaboration” software that businesses can use for their in-office and business-to-customer communications. It comes with a number of features that offer employees voice, video, and text that can be accessed on a business’s premise or from the cloud. Now IP Office has reached an update to Release 10, which boosts those capabilities with additions to the user experience and security features.

The company’s addressing of security comes alongside its knowledge that more businesses are choosing to deploy their IP Office setups in the cloud. Businesses want the added ease of use and universal access that the cloud can offer. What they might now know, however, is that the cloud also presents unique security challenges because of the way services are deployed and the manner in which data is transmitted from the cloud to the user. Avaya has addressed these concerns in Release 10 and has made it the central focus of its official release announcement.

Gary Barnett, the senior vice president at Avaya Engagement Solutions, commented on the point:

“The challenge of keeping up with growing, ever-changing cybersecurity threats is daunting – especially for small and midsize businesses with budget and resource constraints,” Barnett said. “It’s these very constraints that increase the inclination to choose cloud-based services; however, it’s also not a given fact that security is or will be provided by their cloud vendor. That’s why we believe security should be built into the solution as opposed to bolted on. It’s essential, and a core component of our Avaya IP Office Platform.”

The primary way in which Avaya is building in security features is through the automatic signaling and media encryption for endpoints. This means that any user device connected to IP Office will have the benefit of sending encrypted messages to other devices on that same network. Avaya points out that this feature can be helpful to any deployments on a business’s premise or in the cloud. The situation of increased cloud use just happens to take this security precaution to the place where it is most needed.

Although Avaya serves companies of all sizes, IP Office can make a good fit for small and midsize businesses because of its ease of use and wide range of features. It is the midsize firms that call the cloud their software home that should be most concerned about security breaches. They are the businesses that are most likely to have assets worth stealing and also an infrastructure that is not manned well enough to block a sophisticated criminal cyber attack. Avaya cites a PricewaterhouseCoopers study that found attacks on midsize firms had increased 64% from 2013 to 2014.

That figure is not likely to subside, so businesses must do everything they can to protect their investments. More that ever, their investments rest in the cloud, so it is only proper that Avaya’s automatic encryption cover its user base no matter where they choose to complete their communications.

Edited by Maurice Nagle

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