ContinuitySA Upgrades to Amaya Communication Manager 6.3

ContinuitySA, a South African provider of business continuity solutions, has announced it has implemented Avaya’s Communication Manager 6.3.

"We have spent a considerable sum of money on the upgrade because communications lie at the heart of the modern business, and the disaster recovery solution has to be flexible and scalable enough to replace the client's lost system,"  Innes Le Roux, manager of standby services at ContinuitySA, said. "The new system is fully virtualized, IP-based and SIP capable, which provides a number of benefits."

The virtualized PBX has been installed at the company’s disaster recovery center in Randburg, near the capital of Johannesburg. Since it’s virtual, it meets ContinuitySA’s goal of reliability since a virtual PBX server can be moved from a failing physical machine to a healthy one.

While keeping data safe is an important part of disaster recovery, being able to communicate is the most important part of doing business. It’s no good for a company to have good backups if no one can get in touch with them after a disaster.

“A virtual system is easier to backup and it's easier for us to ensure high availability. It's thus very easy to deliver a client's entire PBX environment to them via the cloud in the event that their in-house PBX goes down, with no need of physical relocation," Le Roux said. "All this further mitigates risk for our clients."

Le Roux said that the upgrade indicated that Amaya was a leader in PBX systems.

The company’s clients include emergency responders and others who place a premium on reliability.

ContinunitySA can also offer customized solutions to its clients, particularly through its use of Avaya Aura Presence Services, which integrates phone, mobile, Lync and other channels.

ContinuitySA announced that it was also web-based offering call recording and archiving through Amethyst.

Edited by Maurice Nagle