Virtual PBX Featured Article

Cloud PBX a Game Changer for Businesses

July 13, 2015

By Michelle Amodio - Virtual PBX Contributor

Businesses are quickly realizing that traditional phone systems are no longer a sound option for productivity and cost-saving measures. A cloud-based system can offer a host of benefits, regardless of the size of business, and with the many options available, these newer, more up-to-date solutions are affordable no matter the budget. What makes a cloud-based PBX system so great?


One attractive option of a cloud PBX is it’s already a hassle-free technology that requires little to no attention. There is no longer any need to worry about scalability and upgrades due to capacity requirements. Managing line cards, trunk cards or space in your capacity is not required. Hosted PBX providers handle capacity, performance and configuration of the total VoIP system themselves.

The hosted model affords businesses added growth flexibility, with solutions for every sized business.  It also provides businesses with access to a slew of powerful communication applications.

Using a cloud PBX, you can ditch the office and go remote. Overhead costs are severely cut because businesses can populate their business workforce with home or remote workers and integrate workers that travel or work from branch offices. This opens up the possibility of specialized professionals, regardless of distance.

Most cloud PBX systems include a Web portal that let you turn features on and off, manage messages and configure your phone from any Web browser. These systems can even allow you to manage your entire system from your desktop, changing things like operating hours, workstation names and more. It gives you easy control over calls and messages.

Multiple offices, message waiting indicators, software integration, and metrics all mean productivity is exponentially increased.

Cloud PBX is also a perfect solution for call centers. By offering distributed and local call center technology that can work with any combination of VoIP phones and analog phones, from any location, a call center based on cloud PBX technology enables organization to save on infrastructure, equipment and other cost.

The bottom line: not only does this deployment model offer lower costs and greater functionality, it can also open up a broader reach for those operating in nearly every industry




Edited by Maurice Nagle

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