Virtual PBX Features That Are Good for Customer Service

Telecommunications has been in a constant state of flux since the inception of IP. Telecom in general has had marked improvements over the years, and as Internet connections improve, IP technology is encroaching even on traditional means of customer service, so much that solutions like virtual PBX are making it easier to serve the consumer base.

A PBX connects the internal telephones within a business and also connects them to the public switched telephone network (PSTN). One aspect in PBX phone systems development is the VoIP PBX, also known as IP PBX, which uses the Internet Protocol to transmit calls. The virtual PBX is less expensive, maintenance is usually available with it, it has a high reliability factor when it comes to trunk lines and it can move with you. So how can it help you better help your customers?

With virtual PBX, advanced calling features like voicemail to email, fax to email, and remote call management, auto attendant, company directory music on hold, and voice messaging mean your customers won’t have to just call a number and sit on hold. With self servicing options like auto attendant and a company directory, customers can get in touch with the right person in the right department with minimal wait time.

Of course, running a business supported by a virtual PBX means you’ll have a further reach for your customer base. Businesses can easily connect remote offices together and maximize the power of the telephone system. Customers can remember one number but be directed to employees around the world without any extra effort.

What about cost? In a hosted or cloud model, there is a nominal investment in telephone sets that are compatible with VoIP, but there are no operating, maintenance or upgrading costs to worry about. Virtual PBX allows businesses added growth flexibility, regardless of size, which means you can pass the savings onto your customers.

Using virtual PBX also means reduced overhead costs. Businesses can populate their workforce with home or remote workers and integrate workers that travel or work from branch offices. This opens up the possibility of specialized professionals, regardless of distance, which can better help customers.

With virtual PBX, it’s already there for you, in the cloud, ready for you to use and take advantage of its many benefits for you and for your customers.