How Virtual PBX Can Improve Employee Communications

The talk surrounding communications in the corporate environment tends to focus on making channels easy for the customer to use. They need to get to the right person at the right time to ensure ongoing satisfaction. While this focus makes sense, it does leave out your internal customers – your staff. Have you made them a priority when implementing your virtual PBX?

A number of companies are adopting the virtual PBX to make communications varied and easy for customers to access. It’s often considered the key to success and is used by more than a few vendors to get their solution in place. What these conversations are missing, however, are the opportunities afforded internally when this technology is put in place.

Nextiva, a virtual PBX provider, recently posted a blog on how to improve employee communication. While the obvious may be to simply implement virtual PBX, the reality is successful communication takes a little more planning. For instance, how do you create the seamless experience for all the generations on your team? The first step may be to bring them all together.

When you create teams with diversity in age, employees learn from each other. They also get past stereotypes pretty quickly and start getting to know the actual person. Making the assumption that the millennial is a lazy, tech-crazed junkie misses the fact that they might actually be yearning for conversation with a seasoned individual able to show them the ropes. Likewise, the millennial will learn that the baby boomer isn’t that different from them, giving common ground on which to build working relationships.

There’s also an opportunity for the different age groups to work together to bring the other into the fold. More seasoned employees may have years of experience, while younger individuals could share social media insight. The important point is to ensure no one gets left out of the mix and key company information should be delivered through common channels used by all. Mixing things up a bit with multiple channels is still a good idea, just do so with good intentions.

Finally, lead by example by making quality communications a priority. Don’t put expectations on the team that you don’t also place on yourself. After all, you’ll want to be sure to get the most out of your virtual PBX investment and to do so, you need to get past that learning curve. The good news is it’s pretty short. If you’re ready to see what you can do to improve communications internally, the move to virtual PBX is a great time to get started.