Nextiva Earns Communications Solutions Product of the Year
Cloud-based telephony solutions, such as virtual PBX and hosted business VoIP, are being adopted at a rapid rate, particularly as SMBs discover the cost saving benefits and rich technology features of these types of offerings. Not only are businesses relieved of the headache of purchasing and managing costly on-premises equipment when they move their communications solutions to the cloud, but they benefit from the flexibility and scalability of an elastic offering, paying only for the resources they need.
Service provider Nextiva has long understood the communications needs SMBs, and the company’s Nextiva Office solution provides a full suite of telephony features through the convenience of the cloud. It is that experience and understanding that has won the company a Communications Solutions Product of the Year Award for the fifth consecutive year.
The awards, coordinated by TMC, are given to companies that demonstrate consistent knowledge and experience in facilitating voice, data and video communications. Nextiva Office easily fits into that category, offering SMBs a variety of enhanced communications features via the cloud, which are easily accessible through a single online portal.
Features of Nextiva Office include advanced call routing, a call manager dashboard, reporting options and a mobile app. Users benefit from unlimited calling and faxing in the U.S., Canada and Puerto Rico, as well as UC services that support mobility and remote workers. Additional features include phone number portability, auto attendant and Nextiva Anywhere, which lets users maintain a variety of devices to ensure they never miss a call.
According to recent research from Amdocs, nearly half of SMBs are willing to switch to a primary communications service provider for cloud solutions, particularly if they include bundles of both traditional and cloud services. The findings are based on a survey of SMB decision makers conducted with Coleman Parkes Research.
"The research validates that there is increasing need and adoption of cloud-based services by SMBs," said Ian Parkes, managing director at Coleman Parkes Research. "The research identified that service providers are considered a viable and even preferred source for cloud-based services, representing a big revenue opportunity for service providers who choose to capitalize on this. Those who become a one-stop-shop for all SMB communication needs, focusing on what SMBs consider essential such as bundles with cloud-based and traditional services, as well as a unified bill, will be most successful."? ?
Edited by Alisen Downey