Virtual PBX Featured Article

Why You Need to Protect Your Virtual PBX

May 20, 2014

By Susan J. Campbell - Virtual PBX Contributing Editor

The functional and cost benefits associated with virtual PBX technology are clear – you shift the responsibility of the infrastructure and hardware to the provider, enjoy greater capabilities and pay for only what you use. The reliability and quality of VoIP in the workplace has improved significantly over the past few years, making migration an easy decision.


The conversation today surrounds security of that connection and the vulnerabilities that can exist within the VoIP environment. Like anything else that relies on the public Internet to perform, virtual PBX represents a vulnerability when it’s placed on the network. Without the proper protections in place at the business location and within the provider’s operation, hackers could find the perfect opportunity to traverse your network and have fun accessing all the private information you store in your data center.

Virtual PBX provider, Nextiva recently posted a blog regarding the importance of protecting your VoIP connection. In fact, the company is taking the necessary steps to ensure any information captured from customers can’t put their information at risk. Too many hackers are developing programs to capture and use information. Instead of trying to stay ahead of their progress, Nextiva is cutting out the middle man.

Not only is information captured from Nextiva customers only shared with account administrators, the company is also changing the way they validate accounts. Nextiva will no longer accept credit card numbers as account validation in the office or the call center. To better protect and secure customer data, the company will only accept account PINs to access customer accounts.

For some, this move could prove to be an annoyance as they will receive one more number to memorize. That annoyance could quickly be set aside in the event of a hack where information is compromised. Nextiva would rather annoy its customers than risk a situation where private information is shared with the wrong person. Customers can get around the PIN use if the request information is sent to an email Nextiva already has on file or ask for a return call to a telephone number on record.

Still, customers and providers alike need to be willing to put the extra step in place to protect information. Everything online is an opportunity for those with less than honest intentions. VoIP fraud is rampant and companies like Nextiva should be doing everything in their power to prevent it in their own environments. If these extra, “annoying” steps are not present, question your provider as to the security of your connection and your information.




Edited by Alisen Downey

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