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More Virtual PBX Channel Stories


February 26, 2014
Why Virtual PBX Continues to Gain Traction
By Susan J. Campbell, TMCnet Contributing Editor
 

When new companies enter the competitive business market, does it make you wonder just how much opportunity there is? Take business VoIP and virtual PBX, for example. A new entry into this market space is Voxox. Aside from that really fun name, the provider offers Cloud Phone (News - Alert), a virtual PBX service designed to address the needs of the small business that go beyond the standard cloud telephony application.

This company joins a long list of others, extending the capabilities of the cloud to the communications platforms of the small business. What’s the appeal for providers in this space? The large number of companies that have yet to adopt the virtues of VoIP and the potential afforded with an all IP environment create some great opportunities.

Throughout the global marketplace, entrepreneurs and small business owners are seeking cost-effective and easy-to-manage solutions that allow them to get to focus on their core business. These leaders need professional services to meet their telephony needs and a unified approach can often mean a reduction in equipment, management and costs.

Such benefits, in fact, are drawing the attention of more than just the small business owner. Even the enterprise can benefit from virtual PBX (News - Alert) technology, whether supporting the full staff in the physical office or the disparate employees around the world. Companies pay a monthly fee for only the lines they need and use, not the multiple long distance minutes they consume. Plus, as employees are added or taken away, they can simply scale with the click of a mouse.

The flexibility in the scaling is just the tip of the iceberg, however. Leveraging virtual PBX also means professionals can set up office from anywhere. The home office can take on the same level of professionalism as the corporate headquarters with an auto attendant, call routing, voicemail, find me / follow me and so much more. For the flexible employee who works from home and the corporate office, this capability means they can seamlessly connect regardless of location.

The small business seeking to expand into other ventures can simply add a line to the existing virtual PBX, leveraging the same resources to answer phones, complete orders, provide information or other activities necessary to support its endeavors. It is technology at its finest, eliminating the need for duplicate services and enabling the small business to do more with less. 




Edited by Alisen Downey


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