Breaking Down Barriers with a Virtual PBX

Offices no longer need to be confined to one physical location, thanks to technology. Businesses have been able to ditch a lot of overhead costs by moving their telecommunications to a hosted model, more specifically by employing a virtual PBX.

For many, a PBX is the hub of the phone system. PBX stands for “private branch exchange,” and it is responsible for switching calls between users on local lines while allowing all users to share a certain number of external phone lines. The main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company's central office.

With a virtual PBX, there are no operating, maintenance or upgrading costs to worry about. A virtual PBX allows businesses added growth flexibility, regardless of size.

We’re in an era where many businesses have more than one location, or, if it’s a smaller business, a home-based office. Some businesses operate completely on the Internet, so having a virtual phone system means that being able to have more than one dedicated working space means being able to conduct business when and where it matters. For many businesses, this means everything.

The virtual PBX has been, quite literally, able to take down the barriers that otherwise would restrict a business to one location. It is less expensive, maintenance is usually available with it, and it has a high reliability factor when it comes to trunk lines and it can move with you.

With a virtual PBX solution, you can keep your number and there is absolutely no coordination required with your service provider. It’s already there for you, in the cloud, so no physical movement is necessary.

This is especially helpful for scenarios where a virtual office is needed. Perhaps you’re conducting business across the country away from your home office, but need to maintain contact with clients in another time zone. Having the ability to keep a number local despite the miles could mean the difference when it comes to keeping businesses processes going without so much as a blip.

This is not only important for clients, but for internal employees as well. Keeping the communication open, regardless of location, means the workforce can stay on task, maintain efficiency and overall, increase productivity.

With businesses looking to trim expenses where possible, creating a virtual environment is a likely solution to reduce overhead. A virtual PBX can provide your business with flexibility, mobility, and cost savings without compromising quality, reliability and advanced features.

Edited by Alisen Downey