Incendonet Enhances Speech Automation Solution

Incendonet, a provider of virtual PBX and advanced speech automation solutions, recently teased the release of its SpeechBridge family of products, which provides customers with automatic speech recognition and text-to-speech solution in a cost-effective package. With its open, standards-based platform, customers can deploy advanced self-service applications and lower operating costs.

SpeechBridge 5 is designed to address the needs of increasingly mobile workforce and customer base. There is a growing need for providing safe, hands-free solutions driven by simple speech commands.  

The solution can increase mobile access to core enterprise applications and information from any phone, anytime, anywhere, the company said.

The latest release, SpeechBridge 5, brings the latest advances in automatic speech-recognition and Text-To-Speech solutions to enterprises of all sizes. These solutions can be added as seamless enhancement to their business communications.

SpeechBridge 5 is enhanced with speech-enabled press or say menus that can be added from the admin website. Configurable confirmation prompting and call handling based on recognition probabilities have increased accuracy up to 10 percent for a speech attendant.

Additionally, the solution offers enhanced support for configurable variables within VoiceXML application templates simplifies customization. Enhanced logging streamlines advanced troubleshooting and reporting detail for custom IVR applications. The speech automation system also offers support for Remote Desktop Protocol (RDP) clients to connect to the console GUI.

All of these enhancements are designed to address customers’ ever changing needs in today’s business environment, the company said.

“SpeechBridge 5 is significantly more accurate, easier to customize, and allows for more advanced configuration to meet our customers ever evolving needs,” said Gary Hegna, CEO of Incendonet, in a statement. “Simply put, it’s by far the best speech automation solution available for small and medium sized enterprises.”

The new solutions are available from Incendonet and through select VARs and IP-PBX OEM partners. The company is offering the upgrade to all end customers with a current technical support or software assurance subscription.

Edited by Rachel Ramsey