PBX Provider Momentum Unveils New Call Tracking Software

As voice over Internet protocol (VoIP) enters the enterprise space, VoIP providers are busy offering solutions to meet the growing demand from the industry. Hosted PBX and virtual PBXs are powered via VoIP and allow companies to enjoy the benefits of advanced communications at a much cheaper cost.

In one of the latest announcements in the hosted PBX industry, Momentum, a provider of hosted PBX solutions, released its call tracking software solution coined Momentum Call Reporting. The cloud-based platform is designed to drive efficiency in business environments with high-volume phone traffic.

The robust call tracking solution allows businesses to optimize existing employee and fiscal resources to achieve higher service levels. Businesses can now get the tools needed to track call activity to identify important call trends including busiest hours and frequent callers. 

Additionally, users can generate historical reports with call analytics and evaluate call center queue performance. They can also keep tabs on high-volume phone traffic to better utilize all agents and lines effectively to recover potential lost revenue as well.

Additional features found in Momentum’s advanced call tracking software include: automatic call distribution (ACD) reporting, wallboard display, cradle-to-grave call reports, real-time monitoring and historical call statistics. The report filters help in searching by time interval to determine traffic peaks or calls by direct inward dialing (DID) phone numbers to gauge marketing campaign effectiveness.

“Having access to comprehensive reports is invaluable. Call reporting software is a cost-effective way to identify calling patterns, pinpoint areas for improvement and ultimately, eliminate overrun queues and long call wait times,” said Alan Creighton, president and CEO of Momentum, in a statement.

The call tracking solution is supported by Mac, PC, Linux and mobile devices. The solution easily integrates with Momentum’s enterprise voice and contact center products.