Hosted and virtual PBX services lower the overall operating costs of businesses as they can dramatically cut telecom spending of all types of organizations, according to a new study recently published by DigitalOlympus.com.
Hosted solutions such as a PBX (News - Alert) allow businesses to no longer be forced to install and maintain telephony hardware. If the business wants to move from one place to the other, they can do that easily with such a service. Upgrades and maintenance are also provided by the hosting company.
Another advantage of a hosted PBX service is that it is highly scalable. Businesses can add or remove features as their individual requirements vary. These services are built on advanced technologies like VoIP; however, the service is delivered in a simple and easy-to-use manner so that even employees without any technical knowledge can access all the features that exist within a PBX.
"Hosted solutions take away the hassle and cost of managing, operating and maintaining your own PBX. It also removes the burden of initial installation costs, which are very substantial. The beauty of it all is that you don't even have to pay a fortune for all the convenience you get, and you enjoy a true plug-and-play solution," according to a researcher at DigitalOlympus.
Some of the typical services offered by hosted PBX include voicemail, paging, call forwarding, automated attendant (with greeting and call routing), conferencing facilities, and others. All of these functions are delivered through a shared Internet connection.
Further, hosted and virtual PBX providers power various service plans. Users can enjoy certain volume of local and domestic calls for a small monthly fee. The hosted plans remove complexity from the process of switching to and operating a VoIP architecture, and growing businesses stand to benefit a lot from that.
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Edited by Jamie Epstein