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HAPFV Teams with Virtual PBX Provider VoiceNation to Improve the Life of Vets

December 26, 2012

By Rajani Baburajan - Virtual PBX Contributor

VoiceNation, a provider of live answering, voicemail and virtual PBX services, has been selected by the Housing & Assistance Program for Veterans (HAPFV) to raise public awareness to address homelessness and unemployment affecting our nation’s veterans.

Established in November 2009, HAPFV provides clean and safe living facilities for veterans in transition within the Coachella Valley area of Southern California.

“VoiceNation's competitive prices, flexible plan packages and quality services have enabled our organization to reach-out and correspond with a larger audience towards the fulfillment of our mission statement,” said Rafiq DeVose, executive assistant of HAPFV, in a statement.

VoiceNation uses the latest technology to deliver high quality call answering services and virtual PBX features at affordable costs to customers. It enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation, company officials said.

The company also provides qualified non-profit, tax-exempt charities with access to voicemail, fax mail and other specialized communication services at reduced costs through their Care2Call outreach program. Further, its telephone answering service allows HAPFV to communicate with individuals and media outlets across the nation. The service drives awareness towards the efforts to improve the quality of life for veterans by offering free administrative assistance, transportation, and professional attire for job interviews.

By implementing VoiceNation’s virtual PBX services, HAPFV now does not require full-time or dedicated receptionists within the organization to answer the phone and has significantly improved day to day operations. All HAPFV calls are directed to VoiceNation's professionally trained operators who handle callers with care and provide real-time call reports to the HAPFV team that are accessible by computer or smartphone for added convenience.

“After a comparison of the competitors, it became easily apparent that VoiceNation's overall services outpaced the others for our budgetary and image concerns,” DeVose added.

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Edited by Jamie Epstein

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