Cloud technology has quickly become essential to modern businesses as it changes the way they operate drastically and for the better in a number of instances. The cloud also enables businesses to provide a better work experience as well; according to a recent Robert Half International survey of 1,400 CFOs about ways to strengthen employee retention and motivation in which 24 percent of respondents cited flexible work hours and telecommuting as a method to do so.
One excellent example of cloud technology working for the business and the employee is implementing a virtual PBX system, which provides businesses of any size with a sophisticated telephone service with minimal equipment needed.
While on the business side, a PBX (News - Alert) offers significant long term cost savings alongside a comprehensive set of features when looking at the employee side, a virtual PBX enables working from home and remote offices to work efficiently and still have access to the same office telephone service used at work. A virtual PBX also allows for long-distance collaboration in the form of video conferencing.
Indeed, traditional on-site PBX systems pale in comparison to hosted PBX, as they cost a lot more and still can't match the advanced feature set of a hosted PBX solution. Some of these features include auto attendants with professional greetings, voicemail to e-mail and North American long distance calling. The hosted PBX also boasts greater flexibility in the form of hunt groups, find me/follow me functions and time-based behaviors.
Furthermore, in the case of call and contact centers, the advantages are even greater. Advanced call queuing and skill-based call routing, for example, help match the right calls to the right agents. Meanwhile, a virtual PBX can also create detailed reports of calls, making reporting and performance tracking more efficient and detailed including mission-critical metrics, average time to answer, average hold time and more.
Perhaps the best aspect of a PBX is how easy it is even for small businesses to transition over, requiring at minimum only a strong Internet connection capable of handling high call volumes, and phones designed for PBX and network equipment such as a business-grade router and an unmanaged switch.
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Edited by Jamie Epstein