Magyar Telekom, Hungary’s largest telecommunications company, has just unveiled a private tender to offer Telekom's Virtualoso VoiceCenter virtual PBX service free of charge to NGOs for two years.
The initiative aims at supporting the work of NGOs providing telephone mental aid services and counseling.
Virtualoso VoiceCenter is a virtual call management system that manages inbound calls and its virtual PBX (News - Alert) system has the ability to transfer the calls if the line is busy, or it will offer a call back fnction. The customer service capacity can be dynamically upgraded.
Winning bidders can use Telekom’s Virtualoso VoiceCenter service free of charge for a twenty four month period. Preferences will be given to organizations that contribute to raising awareness about sustainability principles to the maximal extent, while also promoting the long term maintenance of social values.
The tender is intended to contribute to NGOs operating with limited budget. The Virtualoso VoiceCenter system will be of great use to them as this is a virtual PBX system that manages inbound call swiftly and efficiently, never losing any incoming calls again.
Back in July, the virtual PBX provider introduced a voice identification technology to be used by customer service departments. The addition of voice analysis provides a significant step up in security and users’ will now have access to an automated service that allows them to establish voice samples for later use.
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Edited by Jamie Epstein