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Sales of Virtual PBX Systems in North America and Latin America Continue to Grow in 2Q12

August 29, 2012
By Deepika Mala, Virtual PBX Contributor

As per a new report recently released by market research firm Infonetics Research, it has been found that sales of virtual PBX systems in North America and Latin America have continued to increase as of late.


The report closely analyzed traditional PBX and KTS phone systems, IP PBX systems, voice over IP gateways, unified communications applications, and IP phones and looked at companies including Aastra, AudioCodes, Alcatel-Lucent, Avaya, Cisco, Dialogic, IBM, LG Ericsson, Microsoft, Mitel, NEC, NET/Quintum, Polycom, Samsung, ShoreTel, Siemens Enterprise, Toshiba, Vertical, and others.

The global market, including TDM, hybrid, and pure IP PBXs, saw $2 billion in sales, down 2.6 percent sequentially and 1.4 percent year-over-year. However, North America recorded a five percent increase over Q1 and a 6.4 percent growth in sales year-over-year. Latin America continues to be a small beacon of light as economies in the region experienced growth and new business creation.

Additionally, findings highlighted that Cisco expanded its lead in the global PBX/KTS system market in 2Q12, boasting just over a quarter of all global revenue. On a quarter-over-quarter basis, VoIP gateway revenue is also up by 14.7 percent.

Noteworthy vendors posting growth in the specific quarter are Microsoft, Samsung, ShoreTel, and Mitel, all with double-digit sequential growth.

Diane Myers, principal analyst for VoIP and IMS, added in a statement, "While we still expect 2012 to eke out some growth compared to 2011, we have lowered our forecast slightly due to continued weakness in Europe, where many businesses continue to push off spending in an area where existing telephony solutions still get the job done."

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Edited by Jamie Epstein

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