Virtual PBX Featured Article

Virtual PBX Provider Praised for Innovative Solutions

July 30, 2012

By Jamie Epstein - Virtual PBX Web Editor

With a heavy focus on delivering amazing service to customers in virtually every industry, it’s no secret why Scottsdale, Ariz.-based Nextiva continues to work with a wider breath of organizations by the day. Powering a large portfolio of products and services that have been designed from the ground up to enable small businesses to increase efficiency while simultaneously reducing costs, the virtual PBX provider recently was tapped by a financial and real estate team desperately in need of a revamped phone system.

Tratt Properties LLC is responsible for both acquiring and growing warehouse and distribution properties across the country. When it realized there was a great need to render its communications problems the company was seeing due to its legacy traditional phone service, Nextiva was the go-to firm that could deliver much better results in a shorter period of time.

 By forming a strategic alliance, Tratt Properties’ employees were able to significantly increase their productivity no matter where they happened to be- whether in the office at their desk or on the road, connect with clients in a much timelier manner, and allow their phone systems to grow alongside its staff. 

In a recent video Johnathan Tratt stated, “Nextiva has just been a shot of fresh air as it relates to our phone system because the reality is they are in the 21st century. They think like we think and they operate the way we operate. And from the standpoint of responsiveness when we have a problem, we call them and they get right back to us.”

He added, “It’s not a machine, it’s a human being and they get the job done whatever it is.”

A robust feature that is most popular among the company includes the capability of voice messages being transferred into e-mail form and then forwarded to employees in any geographical region. In essence, this provides an electronic copy of that conversation that makes it easy to reference and locate any recently completed conversation with ease.

Nextiva has helped make my business more efficient, more effective and more professional. The functions provided by the phone system are sophisticated as the large corporations but you can utilize and select which ones are best for your business,” he concluded.

Earlier this month, Nextiva was selected by WhichVoIP, an online website that is filled with vital information for consumers looking to purchase the best business VoIP system for their individual needs, as #1 in the space.

 According to over 943 reviews on the informative site, the virtual PBX provider has received an impressive 4.6 out of 5 stars in divisions such as sound quality, reliability, customer service, features and value for money.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Amanda Ciccatelli

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