Opentek.ca, a Vancouver-based computing solutions firm offering IT services to small, medium and corporate clients, has enhanced its portfolio with the addition of a virtual PBX system.
“One of our fastest growing segments is in the VOIP telephony systems, especially with growing companies that are interested in replacing their old hardware-based PBX (News - Alert) systems with new VOIP-based systems,” said Bill White, president, Opentek.ca, in a statement.
Users of this solution are charged a monthly fee, but they can now concentrate on other business-related tasks due to the fact that the entire telephony system is hosted on the company’s secure servers.
Currently, many companies are turning to VoIP services because the cost savings are huge and the advantages are even bigger. There’s no major hardware to purchase, upgrade or maintain. Virtual PBXs are also extremely scalable and can grow alongside any organization.
“What’s really beneficial to growing companies is the customized calling features that they can’t get with a hardware-based PBX system. Our Opentek.ca Vancouver IT consulting team has written a number of custom programs that plug into our PBX system such as fax-to-email and email-to-fax,” added White.
Opentek.ca has unlimited possibilities when it comes to the features it can offer within these robust PBXs and programming only takes a couple of days. Unlike other IT consultants, Opentek.ca’s security consultants believe in combining efforts in order to get their customers the best possible solution for their business at the cheapest price.
While most vendors offer their customers only their own hardware and services, this company seeks out the best solution for their customers’ businesses by tapping into their relationships with outside vendors. Thus, this allows Opentek.ca to provide a truly customized telephone system, unmatched in terms of reliability, uptime and redundancy, even if it’s by using outside resources. In the end, it’s about providing their customers with the very best.
“VoIP is really the way to go, simply because traditional telephone systems don’t match up. The multiple internet services attached to our hosted PBX increase reliability so that if one service goes down, your phones don’t. Customers can even get reporting features, with custom printable reports which are stored in a database,” he concluded.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Jamie Epstein