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May 14, 2012
Sceptre Hospitality Resources Leverages Virtual PBX from Thing5
By Anuradha Shukla, TMCnet Contributor
 

Recently, it was revealed that Thing5 will power voice services including a robust virtual PBX to Sceptre Hospitality Resources, a hospitality service provider. The company’s communication services will offer a professional, sophisticated customer experience with ultimate flexibility for Sceptre’s clients.

Thing5 provides next-generation voice solutions for the hospitality industry allowing hotels to access powerful, cost-effective solutions that enable unparalleled control over the voice and online channels.

“Thing5 is a managed telecommunications technology leader built on the strategy of offering comprehensive, Communication-as-a-Service (CaaS) and BPO Solutions for the Hospitality and Travel Industries”, said David Thor, managing director of Thing5 in a statement. "We work in partnership with our clients to achieve their revenue growth goals. Our technology, combined with our vast agent pool, allows us to offer the type of comprehensive solution that hoteliers need to optimize their voice reservations.”

Sceptre Hospitality Resources specializes in electronic distribution, reservations connectivity, channel management, site and search engine optimization, revenue management strategies, reservation call centers and direct booking engines.

After implementing this innovative portfolio, clients will be able to utilize Sceptre’s call center offerings to access innovative and flexible services that cover full central reservations office support, augmentation of in-house staff with overflow and after-hours reservation call support, PBX (News - Alert) operator calls, click-to-chat/call, email, concierge and loyalty program services.

“We are excited to be working with Thing5 as our preferred provider of voice reservations services”, Bill Linehan, Sceptre’s chief marketing officer & chief operating officer added. “They have a long track record of helping hospitality clients achieve consistent sales revenue growth. Thing5’s experience, quality of services, and results oriented staff are key attributes hoteliers need in today’s competitive marketplace.”




Edited by Jamie Epstein


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