Vox Telecom Group, a telecom operator offering voice and data services to the South African market, is now offering a new hosted call center solution called Verto Connect that delivers virtual PBX services to every business.
Verto Connect combines technologies from Avaya (News - Alert) and Presence. To offer these services, the company has partnered with Inovo Telecom.
“But until now only the largest organizations could afford Avaya,” said Jacques Du Toit, Vox Orion MD, in a statement. “By using a hosted model, in partnership with Inovo Telecom, we're able to offer the same benefits to call centers from as little as five seats.”
Vox Orion, a brand of Vox Telecom, offers comprehensive telecommunications solutions that include corporate voice solutions; data access and ISP services; a variety of PBX (News - Alert), SMART Board and video conferencing services; telephony management systems; corporate faxing; text messaging applications; and remote security monitoring.
The new virtual PBX solution can also be leveraged in outbound dialing. A lot of call centers today use predictive dialing over VoIP, which causes flooding of the network. However with the embedded Presence suite used in Verto Connect, it offers a progress dialing system which increases efficiency within the call center without damaging network performance.
“Depending on the objective of the call center and your calling patterns, you may have very different strategic technology needs from the call center next door,” Du Toit added. “Verto Connect is a complex product that could take up to six months to scope, properly configure and integrate into a customer's systems – but if they need the best, it's worth it.”
The services offered by Verto Connect include multimedia, social media, co-browsing, dynamic scripting, intelligent routing, workforce management and quality assurance tools.
Other services offered as part of Verto suite include Verto Supreme, a hosted Avaya PBX system; Verto Connect, a virtual PBX based on the same Avaya platform and Verto Standard; as well as a virtual PABX based on open source software.
The virtual PBX does not incur large upfront costs and there is limited hardware investment required. In addition, upgrades are available automatically, as the scalability and flexibility of the system allows services to ramp up according to the individual needs of the business.
Edited by Jamie Epstein