Virtel Voice is a communications company that is now catering to small to medium-sized businesses with the launch of its cloud communication system that integrates VoIP with either a web-based or virtual PBX.
Opening its doors back in January 2009, Ben Cable and Jeremy Smith have worked together to design from the ground up a unified communication solution that boasts the capabilities needed to route calls, handle holds and transfers, and allow more than one person to be reached from one number. The virtual PBX (News - Alert) also has the ability to direct incoming calls that are not picked up to the correct destination.
In addition, the innovative PBX offering also powers fax, automated greetings or messages, touch-tone menus, conferences, call records, and phone calls that are sent to the first available person, according to a recent article.
In addition to increased scalability, PBXs can help even the smallest organization realize around 50-to-70 percent up-front savings due to the fact that no additional hardware or software is needed.
According to Infonetics Research (News - Alert), PBXs will continue to be integrated into business communications as the year progresses. Diane Myers, directing analyst for VoIP and IMS at the company, revealed that with a still not completely stable economy, organizations are having to look at each and every dollar spent and “across the board, we are seeing a lot more pricing pressure. More competitors are fighting for a smaller numbers of deals. The economy is forcing enterprises to be financially conservative, especially at the midmarket and among small businesses,” Myers added.
In the New Year, we will have to wait and see how much the PBX industry expands. However, it is certain that once businesses see the functionality supported by this solution, PBXs will continue to gain traction within the technology industry.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
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Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves