Virtual PBX Market to Improve, but It Will Take Some Time

Virtual PBXs provide multiple capabilities that allow organizations to streamline overall operations. A recent piece featured in ITBUSINESSEDGE features an interview with Diane Myers, directing analyst for VoIP and IMS at Infonetics Research that talks all about the recently released study titled, "Enterprise Unified Communication, VoIP, and TDM Equipment."

Although the recession hindered multiple industries including the PBX market, Myers revealed that businesses will continue to implement these solutions but are more aware than ever of the types of technology that will make them spend money when first integrating.

Myers said in a statement, “In general, the first half of 2011 for the worldwide PBX market was much smaller than anticipated. In total for voice and data the spending is starting to slow from what originally was expected in North America and Europe. The economy is uncertain. In Europe, there is a clear financial situation in terms of the economies being down. In some economies in Europe and North America, even where companies are doing fine, companies have a much more conservative approach for capex, whether it was PBXs, routers or switches. There was growth in the market, but it was much lower than anticipated.”

At a time when the U.S. still faces a shaky economy, PBXs are essential for businesses to continue to stay at the forefront of innovative technology while simultaneously reducing costs and increasing productivity. However, “across the board, we are seeing a lot more pricing pressure. More competitors are fighting for a smaller numbers of deals. The economy is forcing enterprises to be financially conservative, especially at the midmarket and among small businesses,” Myers added.

As customers continue to search for the ideal PBX, it must be easy to deploy, use and manage overall. In addition, increased mobility powered by PBXs is very important, as it allows employees to complete business related tasks on-the-go, no matter where they are.

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Jamie Epstein is a virtual-pbx Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC as a Web editor for virtual-pbx. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves