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Companies Invest Large Amounts of Capital in PBX and Virtual PBX Globally: Eastern Management Group

September 20, 2011
By Rajani Baburajan, Virtual PBX Contributor

Recent research just released from Eastern Management Group, a strategic research company, finds that the sales of virtual PBX have increased despite the increase of unemployment across the globe in 2010.


Purchases of business phone systems jumped 16 percent in North America and 14 percent worldwide to reach $59 billion, while unemployment reached 8.5 percent in 2010 up from 6.1 percent in 2008, the report revealed.

Among the top 12 PBX and virtual PBX companies, nine increased their sales revenues in 2010. Approximately 40 percent of traditional PBX and virtual PBX sales was driven by organization’s desires to improve employee productivity, the Eastern Management Group survey of more than a thousand IT managers said.

Averaging $1,200 per phone, buyers made PBX and virtual PBX purchases either expecting or following reductions in operating budgets, the report said. Compared to traditional phone systems, the new virtual PBX systems are known to reduce operating expenses and improve employee productivity.

Unified communications and collaboration (UC&C) is the most important technology that helps drive employee productivity, while reducing operating expenses. UC&C enables employees to work from home, share telephone features with colleagues around the world and communicate over multiple devices.

In conclusion, the report predicts that despite current economic uncertainties, global virtual PBX purchases should continue to show resiliency. Customer surveys show that a PBX upgrade cycle for businesses that could last for years has just started, officials at Eastern Management Group claim.


Rajani Baburajan is a contributing editor for virtual-pbx. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein

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