Oaisys, which sells business call recording and contact center management products, has announced the new version 7.0 releases of its Talkument and Tracer products.
Available for early adopter field trials, company officials say version 7.0 delivers "multiple user-requested features, public safety enhancements and key functionality" developed with the intent of simplifying administration and just generally enhancing overall performance for the enterprise market.
Company officials say it's compatible with IP business communication systems, including those from Avaya, Mitel, ShoreTel, Toshiba (News - Alert) and others, are pitching the Talkument and Tracer call recording products as ways to help companies improve customer service, reduce costs, increase revenue and drive overall profitability.
Brian Spencer (News - Alert), president of Oaisys, called Version 7.0 "the culmination of the extensive efforts we put into enhancing our Talkument and Tracer products. With this release, we have met our goals to deliver a product that incorporates our users' feedback and functionality requests. It also advances our competitiveness in essential vertical markets, such as public safety."
The way company officials see it, releases delivered throughout 2010 and leading up to version 7.0 provided "dramatic capacity expansion, variable data lifecycle management, enhanced application programming interfaces, on-demand licensing for pure quality assurance applications, integration with Avaya (News - Alert) Aura Communication Manager, and the certified ability to interoperate within a virtual infrastructure. All of these enhancements directly supported our efforts to increase adoption within the enterprise market."
Last month TMC (News - Alert) reported, Tracer received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.The company released three major upgrades to Tracer and its Talkument functionality in 2010.
"Going into 2010, we established an aggressive product roadmap for features and functionality in Tracer," said Spencer at the time.
"Our R&D team performed extraordinarily well to make that vision a reality. Our product management and testing efforts, including field trials with channel partners and end users, made sure the features met or exceeded expectations. This was the first time we undertook a formal effort to include user-requested features into our major product releases, and it's paid exceptional dividends for us as a company and for our partners and end users. We're honored to see that focus and hard work recognized with this award."
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Charles West