By Susan J. Campbell, TMCnet Contributing Editor

Quality customer service is one of the most important tasks for any small business, but it can also be one of the most challenging topics when it comes to training employees. A new review of virtual office provider, Phone.com’s (News - Alert) Call Recording and Group Text Messaging features explore automated messages management can set and send to ensure all communications with customers meets with high quality standards.

This review, released by Virtual-PBX (News - Alert).ChoseWhat.com highlights the pre-recorded messaging capabilities of the Call Recording solutions, and the SMS capabilities found in the Group Text Messaging platform. The ratings according to Virtual-PBX.ChooseWhat.com place Phone.com’s Virtual Office 300 plan as one of the highest quality services offered on its website.

The virtual office capabilities offered by Phone.com include unlimited extensions, voicemail to text transcription, voicemail alerts, and unlimited voicemail storage for 90 days. Phone.com can now also be used to send faxes online for free, although an additional line must be in place to receive faxes. According to staff members at ChooseWhat Labs, the customer service options from Phone.com are rated above industry average.

Small business owners or managers often search out hosted PBX reviews to gain more information on the potential of the virtual office or supporting technologies. They’re often searching for technical specifics or product knowledge on features and integration.

Virtual-PBX.ChooseWhat.com seeks to better meet this demand, providing critical information regarding hosted PBX features to ensure business owners have the information they need to make purchasing decisions that impact the business. This information is readily available under the “Key Features” section of the website.

According to Virtual-PBX.ChooseWhat.com Site Manager Casey Jones in a company statement, “The new product features now provided by Phone.com are fantastic for the small business owner. Call Recording technology has many applications in training employees and avoiding loss of sales. We find that the Group Text messaging feature helps managers publish mass communication to employees.”

To continue to provide valuable information on the virtual office space, Virtual-PBX.ChooseWhat.com evaluates the latest service features for reviewed offers. Phone.com offers the latest in feature upgrades for the company’s portal, supporting the growing demand for innovation in the virtual office industry.

In other virtual office news, TMCnet recently reported that Intelligent Office (News - Alert) has brought the next generation of virtual offices to Miami. Companies in this metropolitan area now have access to a practical approach in decreasing overhead, while also portraying the “big company” persona to clients and customers. A key differentiator for this company is the addition of Intelligent Assistants along with its virtual office offerings.