Virtual Contact Center

By Praful Shah, VP Corporate Development EagleACD and EagleTeleconferencing

 

Because of the competitive advantage distance learning has afforded schools during past few years, many have begun to offer course via distance using audio conferencing. A growing number of US schools and companies are adopting audio conferencing to achieve an effective presence abroad without distance travel. Now many enterprises have invested heavily in building tele-training systems and courses for their employees.

 

The following four major drivers are widely accelerating the use of audio conferencing.

 

 

 

 

EagleTeleconferencing, with its global bridge capacity to provide over 10 billion minutes of annual calling traffic, has been supporting the education market by providing customer-centric solutions.  We have noticed that our customers’ audio global conferencing minutes per month has more than doubled during last 3 years as the acceptance of distant learning accelerates.

 

Distance education can provide adults with a second chance at a college education, reach those disadvantaged by limited time, distance or physical disability, and update the knowledge base of workers at their places of employment. The interactive audio conferencing provides following advantages.

 

Audio conferencing with its real-time on demand feature has proved to be more useful, robust, and cost-effective for the distance learning. We expect continued growth as other communication technologies such as web conferencing and video conferencing are supplemented for a full collaborative learning approach.