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Virtual Call Center Articles
- Contactual's Virtual Call Center Software Ideal for Facilitating the Home-based Agent Model
The home-based agent model continues to gain momentum, as organizations discover the many advantages it brings, not the least of which are improved agent satisfaction and retention; better business continuity and redundancy; lower operating costs stemming from reduced facilities usage; a significantly reduced carbon footprint; and a vastly expanded pool of candidates from which to hire.
10/9/2009
- Virtualization a Key Advantage of SaaS-based Call Center Software
If you're an executive or high-level manager in charge of technology expenditures and you are considering making the leap to hosted or SaaS-based call center technology, you should definitely know the difference between the two. After some research and discussion with your IT team and/or technology consultants, you'll likely conclude that SaaS-based software holds numerous advantages over the traditional hosted model, and will better meet your business needs.
9/25/2009
- Contactual Virtual Call Center
Over the years, Contactual has simplified the customer contact experience and made it accessible to organizations that want to improve the way they interact with their customers for low subscription fee.
9/3/2009
- Improve Communications with Contactual's Virtual Call Center
A virtual call center is a great way for companies to save money while keeping agents happy. Studies have shown that employees who are able to work from home are happier not only because their company allows them to work from home but they also save on expenses such as transportation.
8/18/2009
- Get Happier Agents with a Virtual Call Center
To reduce costs and allow employees the benefits of working from home, a virtual call center could prove to be the best solution. It has been said that employees who work from home not only are happier but also save money expenses such as transportation and the upkeep of their car.
8/7/2009
- Optimization Grew for Call Center Workforce Outperforming Most IT Sectors
It should be no surprise that call centers are becoming a major player in today's technology industry. DMG Consulting, a provider of call center and real-time analytics market research and consulting services, recently published the 2009 Quality Management/Liability Recording Market Share Report.
7/22/2009
- Free Webinar: Contact Center Customer Satisfaction
The number one rule when working in customer service is to keep the client happy. If agents in contact centers are able to do this, then customers are sure to keep calling and coming back based on the service they received.
7/2/2009
- Contactual and CallTower Partner to Provide Hosted Communications
Contactual, a leader in on-demand contact center software empowering small businesses and enterprise departments to end customer frustration in conjunction with CallTower, a provider of managed enterprise-class unified communications solutions, have announced a partnership to cross sell technology. This partnership will allow both companies to obtain a fully integrated unified communications solution that spans the whole enterprise.
6/24/2009
- AAA Life Listening to Customer Opinions to Keep Them Happy
Companies today are realizing that the key to staying afloat in a sinking economy and a highly competitive market is by focusing on the customer and their needs. Customers are key to success because they're perception of the company determines whether or not they will continue to do businesses with them and can also help bring on new customers.
6/15/2009
- Call Center Outsourcing Continuing to Prosper
According to Frost & Sullivan and analysis in the firm's EMEA Contact Outsourcing Markets, the market earned revenues of $15.2 billion and anticipates that this will reach $19.9 billion in 2014.
6/9/2009
- FREE WEBINAR Delivering Contact Center Solutions
On Wednesday, June 3, 2009 2:00 PM EDT / 11:00 AM PDT, IQ Services will be giving a free Webinar, "Something for Everyone: Testing Multi-Channel Contact Center Solutions from the Customer Perspective." Register now!
5/21/2009
- Hosted Solutions Can Breathe New Life into Legacy Systems
Hosted or SaaS solutions help businesses control costs and offer speed-to-market advantages; notably: on-demand capacity, easier activations and integrations with shorter timelines and business flexibility that comes from fully loaded solutions.
5/12/2009
- TMC Announces IP Contact Center Technology Pioneer Award Call for Entries
Technology Marketing Corporation (TMC), www.tmcnet.com, a global integrated media company, today announced that the Third Annual IP Contact Center Technology Pioneer Award, presented by Customer Interaction Solutions magazine, is open for entries. This award recognizes the companies that have developed innovative IP contact center solutions identified as the "best of the best."
4/14/2009
- Contactual Will JumpStart Your Call Center
Contactual's primary reason for its success in on boarding is the company's JumpStart program. A series of four 90-minute conference calls designed to provide thorough training and help new customers turn basic Contactual offerings into the perfect contact center for their needs.
4/6/2009
- Contactual Will Bail Your Call Center Out
You may have heard that some on-premise call center equipment providers have been facing financial difficulties. Unfortunately, their financial situation could be putting your call center operations at risk.
3/23/2009
- Bay Bridge Decision Technologies' Partners with TMC to Help Contact Centers
Keep ahead of all the other contact centers by attending Bay Bridge Decision Technologies' three part Webinar hosted by TMC. The three part Webinar series will talk about strategic planning for contact centers presented by Ric Kosiba, co-founder and president of Bay Bridge Decision Technologies'.
3/16/2009
- Contactual's New VP of Operations Matt Krichbaum
On Contactual's Virtual Call Center channel here on TMCnet Contactual's OnDemand Contact Center solution allows you to set up a virtual call center, enabling the benefits of a home agent approach to customer service.
3/16/2009
- Contactual Praised as Cost-Effective Key Ingredient for Success
askAFS, a leading provider of telephone and web-based financial counseling for its clients' employees and/or members, was in the process of hiring expert financial counselors nationwide who could work from their home offices to serve askAFS's diverse client base.
3/11/2009
- Solidcore Simplifies Meeting PCI DSS Compliance for VIPdesk
VIPdesk, a provider of virtual call center services, has opted for Solidcore S3 Control PCI Pro edition solution. With this, VIPdesk aims to comply with the file integrity monitoring and audit trail requirements of the Payment Card Industry Data Security Standard (PCI DSS).
3/9/2009
- Forrester: Customer Experience Counts
Customer satisfaction should be the number one priority in any business. Customer experience is usually measured by whether the company meets a customer's needs, whether the company is easy to work with, and the satisfaction of a consumer's interactions with the company.
2/27/2009
- Contactual Adds Usability, Management Features in Contactual OnDemand Contact Center Version 6
The updated solution offers better security, a new reporting API and an improved IVR editor. It also has a redesigned agent toolbar, ability to broadcast notices to agent groups, enhanced chat functions and desktop sharing to make agents more productive and improve job satisfaction. Platform capacity, stability and interactive toolbar performance are all significantly improved over previous versions.
2/23/2009
- Contactual Available on NEC 's SaaS Application Store
Contactual, provider of on-demand contact center solutions, announced the availability of Contactual's OnDemand Contact Center solution for NEC's ApplicationsNet. NEC's ApplicationsNet is an integrated SaaS application store, which offers third-party and NEC-developed software and telephony services via a single portal to meet the IT needs of NEC's small and medium-sized business customers.
1/21/2009
- Billing Automation Streamlined
Bill.com recently released an upgrade, for its on-demand Accounts Payable (A/P) software, to simplify and speed up billing related workflow and process automation. It reduces paper bill handling to a one-time-only event – right at the beginning of the cycle. Thereafter, financial and business approvals, payments and tracking are conducted on-line, one hundred percent paperless, 24x7 and are fail safe. The relatively low cost of service is attractive for businesses ranging from small to very large.
1/8/2009
- FREE VoIP Telephony Integration with Microsoft Outlook
Imagine if you will a world where Voice over Internet Protocol and email capabilities not only coexist but, are free. snom technology, a German developer and manufacturer of VoIP telephones, and Camrivox, a British developer of computer telephony integration software, are now offering the snom Flexor CTI software for Microsoft Outlook as a free download.
12/12/2008
- Debunking Six Myths About Virtual Call Centers
Virtual call centers are cost-effective alternatives for brick-and-mortar facilities because they offer services through a geographically-dispersed organization's representatives who can work from their homes.
10/10/2008
- How to Succeed with Customer Care Outsourcing
In a white paper, The 3 Keys to Successful Customer Care Outsourcing in the New Era, virtual call center solutions company Contactual describes a trio of best practices for modern customer care outsourcing.
3/18/2008
- Five Tips for Picking a Virtual Call Center Solution
There are so many claims floating around about virtual call center on-Demand contact center solutions (sometimes referred to as "On-Demand" solutions) that it can be quite confusing to know what actually matters and how to pick a vendor that will live up to its promises.
3/6/2008
- Contactual, Sylantro Announce Support for Interoperability
Contactual, a vendor of on-demand contact centers, and Sylantro Systems, which sells multiplay application feature servers, have announced their commitment to support the interoperability of their combined products, as well as Contactual's Silver Level sponsorship of the Sylantro Global Summit.
9/17/2007
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