CosmoCom, Eason Tech Introduce Call Centre Solution for Finance and Telecom Sectors
August 31, 2010
By Vinti Vaid
, TMCnet Contributor
CosmoCom, a specialist in Contact Centre Consolidation 2.0, has announced a number of successful deployments with Taiwan-based Eason Tech, a value-added reseller and systems integrator.
Eason Tech has developed whole contact center solutions for their customers to help them combine their specialized industry applications with the CosmoCall Universe (CCU) virtual contact center platform.
Eason Tech specializes in developing call centers for medium to large sized organizations in the telecom and financial industries. They have successfully developed a specialized CRM and telemarketing front end system for the verticals which are integrated with CosmoCall Universe, which have been deployed for more than a dozen customers in Taiwan and Mainland China.
One among their significant customers is an international insurance company which has 400 service representatives housed in three separate locations with close to 25 percent of the income in the Taiwan branch operations.
After facing problems such as system instability they decided to incorporate the CCU platform from Eason which provided reliability, a unified and consolidated nature, built-in redundancy, consolidated reporting, and recording for compliance in addition to predictive dialling capabilities to support future growth.
Eason Tech has a market reputation for excellence in developing and deploying specialized CRM and telemarketing applications.
K.C. Hong, general manager of Eason Tech remarked that they believed customers could benefit from an advanced contact center solutions and a whole offering would help in providing the company with a competitive advantage. He added this was why they focussed on CosmoCom’s (News - Alert) virtual contact center technology as it could provide customers with a robust and flexible integration capability to their CRM applications.
Ari Sonesh, CosmoCom’s CEO, said that by aligning their technologies with Eason Tech, they had successfully created a value-added contact center solution that was useful in the banking, financial services, and insurance sector.
Vinti Vaid is a contributing editor for TMCnet. To read more of Vinti's articles, please visit her columnist page.
Edited by Ed Silverstein