Virtual Call Center

RigNet, Inc., an independent provider of remote communications and collaborative applications to the global oil and gas industry, has opened a service center in Dickinson, North Dakota to bring the company’s remote communications solutions to the Bakken Shale region.

Officials with RigNet said that the North Dakota service center enables the company to provide high customer service levels to its oil and gas clients in the Bakken Shale region, which includes parts of North Dakota and Montana.

According to company officials, RigNet provides a range of VSAT connectivity services to land rigs and remote offices in the region, including fully managed IP-based voice, fax, and broadband Internet and enterprise data access.

“RigNet is proud to announce the opening of our newest service center in the Bakken Shale region. At RigNet, one of our goals is to provide superior customer service and the quickest response times in the industry”, said Ricky Begnaud, RigNet’s area manager for North America Onshore, in a statement.

Begnaud said that the North Dakota service center will enable the company to meet this goal as it works with the clients to provide remote communication solutions engineered to improve their operations and productivity.

Company officials said that RigNet provides remote communications solutions in nearly all of the major U.S. land drilling markets.

The opening of the North Dakota Service Center marks RigNet’s second service center opening in the U.S. this year. In January, RigNet opened a service center in Williamsport, Pennsylvania to service the Marcellus Shale region, one of the country’s fast-growing natural gas plays.

Recently RigNet also announced that it has signed an agreement with Stratos (News - Alert) Global to become an authorized distributor of Inmarsat and Iridium mobile satellite services (MSS) provided by Stratos.

The agreement establishes RigNet as a Stratos Channel Partner (News - Alert), further enabling it to deliver superior remote-communication solutions to its customers in the drilling, production and energy maritime markets. 

Leading MSS solutions, including Inmarsat's FleetBroadband and BGAN, and Iridium's (News - Alert) 9555 handheld phones and OpenPort global IP data service, will provide RigNet customers with more options for mobile satellite connections and integrated backup communications.