Virtual Call Center

Virtual call center software provider Contactual has been selected by AlwaysOn as an AlwaysOn Global 250 award winner. The award was given in recognition of the company’s leadership among peers, as well as game-changing approaches and technologies that have the ability to disrupt existing markets and entrenched players in the Global Silicon Valley.

AlwaysOne selected Contactual (News - Alert) as a result of meeting a set of five criteria: innovation, market potential, commercialization, stakeholder value, and media buzz. Contactual was honored at AlwaysOn’s eighth annual Summit at Standford on July 27 at the Frances C. Arrillaga Alumni Center at Stanford University in Palo Alto (News - Alert), Calif.

The Summit at Standford is a two-and-a-half day event that gathers executives together to highlight the significant economic, political and commercial trends that have an impact on global technology industries. The goal of this event is to identify the most promising entrepreneurial opportunities and investments in the global tech industry.

“After examining the companies that are on the AO Global 250 list, it’s obvious that innovation is not only alive and well in the Global Silicon Valley, it’s accelerating in economic power and scope.” says Tony Perkins, founder and editor of AlwaysOn, in a company statement. “The companies certainly represent some of the highest-growth opportunities in the private company marketplace.”

Winners of the AlwaysOn Global 250 were chosen from among thousands of domestic and international technology companies. The contending companies were nominated by investors, bankers, journalists and other industry insiders. After a rigorous three-month selection process by the AlwaysOn editorial team, the 2010 list was finalized.

"Contactual was founded on the premise that software-as-a-service and VoIP would revolutionize the way companies interact with their customers and we are honored the OnDemand editorial team recognizes our leadership in enabling this fundamental shift," said Chris Brennan, president & CEO of Contactual.

“With Contactual’s innovative hosted solution, hundreds of companies have experienced dramatic service level and cost improvements in their customer service, telesales, technical support and internal help desk environments,” added Brennan.Contactual’s Web-based virtual call center solution offers customer-facing organizations the time and value it needs to break the long-standing dependency on specialized hardware and software. Its flagship solution, OnDemand Contact Center, is delivered in a SaaS (News - Alert) model to augment existing communications infrastructures.

In other Contactual news, the company announced earlier this summer its plans to participate in Cloudforce 2010, an industry event organized by cloud-based CRM software vendor Salesforce.com (News - Alert). The event took place June 22 at the San Jose McEnery Convention Center in San Jose, Calif.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard