Contactual Virtual Call Center
September 03, 2009
By Jessica Kostek
, TMCnet Channel Editor
Over the years, Contactual (News
) has simplified the customer contact experience and made it accessible to organizations that want to improve the way they interact with their customers for low subscription fee.
San Carlos, Calif.-based Contactual’s “OnDemand Virtual call center” software is designed and engineered to provide an exceptional customer interaction experience.
Virtual call centers, because of the way they are structured, always need to find ways to be organized and productive. There are many call center software platforms that businesses can choose from - but Contactual’s OnDemand Virtual call center software is among the best, company officials say.
"Contactual is known for providing the easiest to use, fastest to deploy and most reliable hosted contact center available anywhere,” said Mansour Salame (News
), CEO and chairman of Contactual.
Recently the company announced its expansion into Europe, saying its part of a strategy to serve its fast-growing global client base. Contactual's European operations will be based in Guildford, United Kingdom and led by Philip Harman, director of EMEA operations for Contactual.
"European businesses stand to benefit greatly from Contactual's OnDemand Virtual call center software," said Harman. "Companies have come to realize that providing world-class service requires the flexibility and capabilities that Contactual provides. Our innovative hosted solution allows companies to quickly and easily increase agent productivity and customer service levels while reducing operating costs."
Contactual's OnDemand Virtual call center results in a complete call center offering using technology that provides:
- An easy-to-use interface accessible from anywhere through a web browser
- On-demand provisioning for rapid configuration changes
- Patented multimedia high-throughput Interaction Distribution Algorithm
- Rich multimedia framework that integrates voice, email, web-chat, and desktop collaboration
- Out-of-the-box integration with the leading CRM offerings
- Web services APIs to interface with other enterprise applications and data
- Industry leading reliability
Contactual’s OnDemand Contact Center software is a hosted contact center application that ties together communication channels, such as phone, email, Web chat, and voice mail.
Follow ITEXPO (News - Alert) on Twitter: twitter.com/itexpoJessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek