Improve Communications with Contactual's Virtual Call Center
August 18, 2009
By Jessica Kostek
, TMCnet Channel Editor
A virtual call center is a great way for companies to save money while keeping agents happy. Studies have shown that employees who are able to work from home are happier not only because their company allows them to work from home but they also save on expenses such as transportation.
San Carlos, Calif.-based Contactual (News
) offers a virtual call center solution that ties together all customer communication channels, such as phone, e-mail, Web chat and voicemail, and provides a variety of metrics and productivity tools.
Company officials say dozens of Fortune 500 companies selected Contactual OnDemand virtual call center software over the traditional on-premise providers because of the benefits of a fully featured call center application.
“Contactual’s OnDemand virtual call center software is the most innovative and flexible offering among call center providers and allows organizations to quickly and easily reinvent their customer interaction experience for all of their customer contact methods or for a single method such as email response management,” company officials said.
Contactual’s OnDemand virtual call center software offers flexible and comprehensive features that enable businesses to improve the quality and productivity of every employee interaction while reducing operating costs. Best of all, the company’s on-premise solution requires little to no maintenance resulting with no hidden costs.
Officials say Contactual’s innovative, 100 percent SaaS (News
) delivery model supports agents regardless of their location. “In-house, remote, or home-based, all that is required is a phone, an Internet connection, and a Web browser. As a truly on-demand solution you can quickly scale your operations up or down as your business needs change,” officials said.
With Contactual’s OnDemand virtual call center, companies will be able to integrated phone, e-mail, and Web chat providing multiple avenues for employees to request support and communicate with other employees.
The company’s API suite allows for easy integration with ERP, travel software or other internal applications. For more information about Contactual’s
OnDemand virtual call center solution, visit their Web site
or check out their Virtual Call Center
channel here on TMCnet
Follow ITEXPO (News - Alert) on Twitter: twitter.com/itexpoJessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Jessica Kostek