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Virtual Call Center Featured Article

March 16, 2009

Bay Bridge Decision Technologies' Partners with TMC to Help Contact Centers


By Jessica Kostek

Keep ahead of all the other contact centers by attending Bay Bridge Decision Technologies’ three part Webinar hosted by TMC. The three part Webinar series will talk about strategic planning for contact centers presented by Ric Kosiba, co-founder and president of Bay Bridge Decision Technologies’.
 
Explore the "three legged stool", people, technologies and processes necessary to ensure your organization is positioned to make the best strategic decisions for your contact center network. Great performance starts with a great plan.
 
Contact center strategic planning is the art and science of forecasting, staff planning, what-if analysis, budget planning, and variance analysis- has never been as important to the enterprise as it is in this business cycle.
 
Learn about:
  • Common strategic planning mistakes and how to avoid them
  • New planning technologies that allow the analysis of all contact types
  • Mathematical models that are used to automate and optimize the planning process
  • How automating and optimizing forecasting, staff planning, budget planning, and variance analysis can lead to a truly dynamic planning and decision making process
 
Who should attend?
  • Forecasting, finance, capacity planning, and call center analysts
  • Operations executives
 
The first session will be held on April 28, 2009 at 2:00pm ET/ 11:00am PT, entitled The Importance of Strategic Planning: How Strategic Planning Mishaps Can Cost Your Organization Dearly (and You Might Not Even Realize It!)
 
Session 2 will be held on June 16, 2009 at 2:00pm ET/ 11:00am PT. This session is called, Strategic Planning Technologies: Contact Center Modeling from Forecasting, to Requirements Generation to Hiring/Overtime Plans to Budgets and Variance Analysis.
 
The final session will be on October 6, 2009 2:00pm ET/ 11:00am PT. Named, The Optimal Strategic Planning Process: Learn From the Best Companies.
 
These sessions are important to maximize your contact centers business and effectiveness.
 
Register now for this FREE Webinar and let Bay Bridge Decision Technologies’ along with TMC (News - Alert) help your contact center.
 

Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.

Edited by Jessica Kostek


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