Virtual Call Center

On Contactual’s (News - Alert) Virtual Call Center channel here on TMCnet Contactual’s OnDemand Contact Center solution allows you to set up a virtual call center, enabling the benefits of a home agent approach to customer service.

 

A virtual call center allows your business to recruit and retain experienced agents and provide flexible around-the-clock customer service.

 

Contactual, recently announced the appointment of Matt Krichbaum to vice president of operations. Krichbaum reports directly to Contactual’s CEO, Mansour Salame (News - Alert).

 

“Matt’s experiences at both Virgin and EarthLink make him the ideal person to manage our worldwide on-demand contact center cloud,” said Salame. “On-demand contact centers are quickly emerging as an alternative to legacy on-premise call centers because they offer many benefits that improve service and corporate competitiveness. Companies choosing the Contactual solution can be assured that our world-class operations team understands how to manage both an agile company and the technology that supports its success.”

 

Krichbaum was most recently vice president of IT operations for Virgin USA and was instrumental in that company’s effort to reduce costs and restructure operations; leading the effort to institute IT best practices in preparation for the companies IPO. Previously, he held operational roles with EarthLink and PeoplePC, in addition to architecting and building the IT network infrastructure and operations for a successful startup Internet Service Provider.

 

“Contactual is in a position to help businesses of all sizes create significant improvement in their customer service without the need for any capital expenditures – an important consideration in today’s credit environment,” said Krichbaum. “I appreciate the opportunity to work with the team at Contactual to help these companies reduce costs while building stronger relationships with their customers.”

 

Krichbaum is now responsible for Contactual’s IT, Customer Service, and Professional Services organizations.