Virtual Call Center

Imagine if you will a world where Voice over Internet Protocol and email capabilities not only coexist but, are free. snom technology, a German developer and manufacturer of VoIP telephones, and Camrivox, a British developer of computer telephony integration software, are now offering the snom Flexor CTI software for Microsoft (News - Alert) Outlook as a free download.

 

What’s even better is that the snom Flexor CTI (News - Alert) enables users of the snom's 3xx series and snom 820 VoIP telephones to integrate their telephony, simply and conveniently, with Outlook.

 

Some advantages of the two combined are click-to-dial enabling phone numbers to be dialed straight from Outlook, on-screen call control, contact screen pop-ups for incoming calls, and simple call reporting all of which are available to users completely free and without any time limit. Once the software is downloaded onto a desktop it will automatically integrates the snom telephone with Microsoft Outlook.

 

snom Flexor CTI software requires no additional servers or external IT support making it an ideal solution for small to medium sized businesses to manage high call rates and increase productivity.

 

Together, the snom Flexor CTI and Outlook will deliver more efficient and convenient telephony by managing all call activity from within Microsoft Outlook. Furthermore, users are able to record notes in Outlook Journal entries during a call and have these saved against each contact record to generate a structured call log for each contact.

 

The snom Flexor CTI software can also be used with other professional solutions such as Customer Relationship Management (CRM) such as Microsoft Dynamics CRM, NetSuite (News - Alert) and Salesforce.

 

Camrivox Ltd offers customers simple and effective Telephony Integration with CRM while snom technology provides Voice over IP products primarily on the basis of the open standards SIP.

 

 

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