8x8's Cloud Communications Platform Enhances the Virtual Call Center
January 28, 2013
By Tracey E. Schelmetic
, TMCnet Contributor
A lot of people today are talking about the cloud, but they don’t necessarily know how the technology works or understand how it can help their business, especially when it comes to communications. Even if we are sharpening our understanding of this, it can never hurt to learn some more.
In light of this, let’s check out a video in which 8x8’s (News - Alert) Erik Archer Smith discusses the meaning of cloud communications solutions and provides an engaging demo of the possibilities of 8x8 Virtual Office, the company’s cloud communications platform. Virtual Office combines VoIP business phone service and unlimited calling plans with Fortune 500 features such as auto attendants, ring groups and more.
According to Archer Smith, cloud technology is comprised of four key elements: it’s available anywhere, anytime, by anyone, or anything (meaning, it’s accessible by any device.) By using the company’s Virtual Office service, which uses a reliable VoIP (voice over IP) business phone system that unifies communications in the cloud, subscribers are able to save money as well as gain an opportunity to be productive and responsive while on-the-go – all of which is critical to the success of any virtual call center.
“The core product we offer is 8x8’s Virtual Office, and that is our cloud communications platform [that bundles] unlimited calling plans in the U.S., Canada and Western Europe with Fortune 500 features like auto-attendants, ring groups and call metrics,” Archer Smith explained. “We make this available on any device you that have, which means that no matter what is going on in your life and no matter where you or your employees happens to be, you can stay just as efficient as if you are right in your own office.”
In addition, using the company’s calling plan, applicants can obtain the 8x8 Virtual Office extension app at no additional cost. The Virtual Office Mobile app can be downloaded to a mobile device and is suitable for the iPad, iPhone (News - Alert) (OS 3.1 or later) or Android phones (2.0 or later) to make and receive calls while on the move over 3G or Wi-Fi.
The platform also includes chat features that are seamlessly integrated into most major chat platforms. By logging onto 8x8.com, users can access their entire phone system by connecting to Virtual Office online. For virtual call centers interested in Virtual Office, the company offers a myriad of pricing plans based on individual company needs.
To learn more, visit www.8x8.com.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.